Role Summary The Operations Technician I provides foundational technical support for operations strategy, service delivery, and performance improvement by following defined methods, procedures, and quality standards. Builds technical capability while completing routine assignments under close guidance. Typical work includes daily schedules, workload balancing, route or shift planning, and handoffs, inventory, equipment, production, or service status records and operational logs, and service requests, shipment exceptions, throughput bottlenecks, and escalation handling. Key Responsibilities • Perform technical work related to daily schedules, workload balancing, route or shift planning, and handoffs using approved methods, tools, and standards. • Inspect, troubleshoot, or maintain inventory, equipment, production, or service status records and operational logs to sustain safe and reliable performance. • Complete and maintain service requests, shipment exceptions, throughput bottlenecks, and escalation handling so work history, configuration, or testing records are accurate. • Respond to issues involving safety, quality, and compliance checks tied to operating procedures and coordinate with others to restore service or complete work. • Follow safety, quality, and technical requirements while contributing to improvements in performance dashboards, labor or capacity updates, and continuous-improvement actions. Required Experience • Foundational technical training or early-career experience in operations strategy, service delivery, and performance improvement or a closely related field. • Experience applying relevant technical methods, systems, equipment, or troubleshooting approaches in an operational or business setting. • Ability to communicate clearly, learn quickly, and deliver accurate work while balancing multiple priorities. Education Associate degree, technical certification, vocational training, or equivalent experience required; bachelor’s degree preferred where relevant. Build a Career with Purpose at Brink’s For over 165 years, Brink’s has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve—powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink’s partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind. At Brink’s, we operate in more than 100 countries, across cultures and languages, yet we’re one team—committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact. No matter which business area or country you are located, Brink’s offers a place to build a meaningful career. Here, you’ll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what’s right, working together, and striving for excellence. If you’re looking for a career that combines purpose with performance, Brink’s is the place for you. Brink’s is proud to be an equal opportunity employer. If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know—we’re here to support you every step of the way.

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