Located in: Rockaway, New Jersey 07866 Performs a variety of front desk activities (answering phones/greeting patients) that support the Center and professional staff and performs a variety of essential services (checking-in, checking-out, etc.) as directed or requested by Practice Manager. Duties and Responsibilities The duties include, but are not limited to: Assist with/complete all Front Desk operations and the use of the Practice Management system to ensure efficient patient registration and check out processes. Greeting patients and verifying/inputting demographic information into Practice management system. Collecting and inputting all valid licenses and insurance information. Collecting and posting all co-payments and payments made at time of service. Maintaining/organizing patient documents/files Answering phones, scheduling appointments, taking messages Reconciling co-pays and time of service payments collected daily Filing/labeling/sending outbound and inbound faxes Maintain confidentiality and use discretion when handling patient’s medical records and information. May perform charge entry process. Completing referrals for a specialist Prior authorization requests from patients and/or providers Filing any/all paperwork Rooming patients when checked in and provider is ready to treat the patient Performs miscellaneous job-related duties as assigned Qualifications or Education, Training and Experience High School graduate or equivalent. Computer literacy required. 1-2 years of previous customer service/data entry, administrative/office management/clerical experience required. Experience of working in the health or other public sector organization helpful, but not necessary. Knowledge and Skills/Expected Competencies Business office procedures Grammar, spelling, punctuation, and basic arithmetic Medical insurance and medical billing skills Operating all office equipment Strong organizational and leadership skills Answering the telephone in a pleasant and helpful manner and using a multi-line telephone system. Establishing and maintaining effective working relationships with patients, employees, and the public. Speak clearly and concisely Read, understands, and follows oral and written instruction. Exceptional customer service skills Ability to sort and file materials correctly by alphabetic or numeric systems Ability and willingness to help patients with check in or check out process Work may require hand dexterity for telephone and office machine operation. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and such other office equipment as necessary. Hearing must be in the normal range for telephone contact. It is necessary to view computer screens for long periods and to work in an environment that may be stressful Required Schedule: Monday-Friday Shifts vary from 7:30am-3:30pm, 8am-4pm, & 9am-5pm **1 late night per week as well which would be 11am-7pm** Featured Benefits: Health, dental, and vision insurance. 401K with automatic employer contribution. PTO and Paid Holidays. Company paid Life Insurance. Access to voluntary short and long-term disability insurance. Access to additional life insurance. Access to a variety of Wellness programs. The compensation range for this position is $18.00/hour– $22.00/hour. Compensation is based on the level and requirements of the role. Salary within our ranges may also be determined by your education, experience, knowledge, skills, abilities, and location, as required by the role, as well as internal equity and alignment with market data. Consensus Health is a leading physician-owned and -governed medical group, comprised of New Jersey-based independent primary care providers and specialty doctors. Consensus Health affords its member physicians clinical autonomy, allowing them to truly focus on the delivery of high levels of patient care within the local markets they serve throughout the state. With more than 150 independent providers and nearly 50 practices comprising its medical group, Consensus Health’s presence spans 17 of the state’s 20 counties. Retaining clinical autonomy is a key competitive advantage that sets Consensus Health apart throughout New Jersey and is among the reasons today’s New Jersey-based independent physicians are eager to join the network. The advantages of being part of the Consensus Health model include, among others, access to various administrative services, technology platforms and value-based programs that allow member physicians to focus primarily on the patient and elevate the care they provide.

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