Bilingual Customer Service Representative (English/Spanish)
Location: Mexicali, Baja California
Job Type: Full-Time
Schedule: Full-time availability required
About the Role
We are seeking a Bilingual Customer Service Representative to join our growing call center team. In this role, you will assist customers regarding loan applications, account inquiries, payment arrangements, hardship programs, and general account support. The ideal candidate is customer-focused, empathetic, and committed to delivering an outstanding experience on every interaction.
Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently.
- Assist customers with loan-related inquiries and account information.
- Provide support for payment modifications and hardship assistance programs.
- Accurately document customer interactions and update account records.
- Manage follow-up activities and callback requests.
- Work with internal departments to resolve customer concerns.
- Deliver first-call resolution whenever possible.
- Maintain compliance with company policies and quality standards.
Qualifications
- Call center experience (required).
- Fluent in both English and Spanish.
- Strong verbal and written communication skills.
- Typing speed of at least 35 WPM.
- Strong multitasking, time management, and organizational skills.
- Ability to work independently and in a team-oriented environment.
Apply Today
If you enjoy helping customers, solving problems, and building positive relationships, we'd love to hear from you.
All qualified applicants will be evaluated based on their experience, skills, and competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any characteristic protected by applicable law.
REDIAL BPO will never request any type of payment during the recruitment process, including applications, interviews, or job placement. If you are asked for payment by anyone claiming to represent REDIAL BPO, please consider it fraudulent and report it immediately.