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ASAspentech logo

Aspentech

Seoul

Principal Technical Support Engineer.

STAFF LEVELIT SUPPORT
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role Your Impact 1.Technical support Provide the consultation for customers for technical issues received via phone call, web chat and e-mail. Complete research and provide solutions to customers within defined period. Help customer to maximize their benefit by utilize our solution. Communicate effectively and efficiently to customers and internal staffs. Involve new release process like beta testing and improving the product quality. 2. Trainings & Certification Deliver the product trainings at the office and customer site in Worldwide to meet the demand from customer. Develop customer’s competencies through our training program. Organize certification exam events. Develop training contents to meet market trend and demand. Knowledge transfer and mentor for internal staff. 3. Sales support Support sales closing by presentation and demonstration. Highlight the value of AspenTech solution in the session and convince customer. Work with Customer success team to sustain /growth the usage. What You'll Need Bachelor Degree in Chemical Engineering or equivalent disciplines Bilingual in Korean and English. Excellent communication, customer relationship and troubleshooting skills. Mentor skills for junior consultants. Process simulation and modeling experience is mandatory. Aspen solution (HYSYS and/or Aspen Plus) experience is preferred. Dynamic modeling, Heat Exchanger design experiences are advantage. Able to accommodate to 20-30% for domestic travel AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks. If you're looking to make a difference every day and push the limits of performance, AspenTech is doing things no one else thought was possible. As a leading industrial software partner, we help companies all over the world run safer, greener, longer and faster. With over 3700 employees and more than 60 global locations, AspenTech is meeting today's sustainability and business challenges head-on with unmatched expertise, cutting-edge AI-powered technology and a passion to innovate. AspenTech is an Equal Opportunity/Affirmative Action employer. AspenTech does not discriminate against employees or applicants on the basis of age, race, color, religion, creed, ancestry, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable federal, state, or local law. Reasonable Accommodation: We will provide reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation, when necessary to enable the individual to participate in the job application or interview process. If you wish to request an accommodation, please contact us at [email protected]. GDPR Privacy Notice: AspenTech collects a range of personal information during the recruitment process. This may include the following personal or special categories of personal data: recruitment information such as your application form and resume, references, qualifications and membership of any professional bodies and details of any pre-employment assessments; your contact details and date of birth; your gender; your marital status and family details; your identification documents including passport and driver's license and information in relation to your immigration status and right to work with us; information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits, and holiday entitlement; your racial or ethnic origin; any criminal convictions and offences. AspenTech Security and Privacy Policy Plan Participants Enrolled in the AspenTech US Medical Plans: The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRF’s). The MRF’s for the benefit package options under AspenTech’s US Employee Benefit Plan are linked below: Transparency in Coverage Rule - Machine Readable Files Transparency In Coverage Rule And Consolidated Appropriations Act Overview and FAQS
Pay
Not stated
Where
Seoul · Korea · Republic of
Work
Not stated
Type
Not stated
Posted
5 Nov, 2026
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