Job Description Summary: The IT Asset Manager is the hands-on owner of the enterprise IT Asset Management capability across hardware and software lifecycles. The role is accountable for HAM and SAM operating practices, controls, governance, data quality, financial accuracy, license compliance, and audit-ready evidence. This is an ITAM leadership role, not a ServiceNow administrator role; however, the manager must already be proficient in ServiceNow and able to independently use Hardware Asset Management and Software Asset Management capabilities without foundational platform training. The manager partners across Infrastructure, Security, Finance, Procurement, Service Desk, Legal and Compliance, application owners, and vendors to improve inventory accuracy, recovery, reuse, disposal, entitlement management, software reclamation, and cost control. Job Description: Primary Responsibilities Define and run the enterprise ITAM operating model across request, procurement, receiving, inventory, deployment, transfer, maintenance, recovery, reuse, retirement, disposal, and financial reconciliation. Own hardware standards and controls for stockrooms, receiving, tagging, assignment, custody, transfer, refresh, recovery, reuse, retirement, disposal evidence, and asset-to-CI alignment. Establish software asset management practices for normalization, contracts, entitlements, installations, usage, effective license position, reclamation, renewals, compliance, and publisher audit response. Operate ServiceNow HAM and SAM workspaces and processes as the business and operational owner, including asset records, models, stockrooms, contracts, entitlements, normalization, reconciliation, reclamation, dashboards, and exception queues. Translate ITAM requirements into clear ServiceNow process and configuration requirements, validate designs, lead acceptance testing, and partner with platform administrators or developers when technical changes are required. Set measurable targets for inventory accuracy, ownership, lifecycle, financial fields, duplicates, missing assets, stale assignments, normalization, and reconciliation. Partner with Procurement and Finance on purchase orders, invoices, contracts, cost centers, depreciation, chargeback, warranties, renewals, and disposal data. Embed asset controls into Request, Incident, Change, onboarding, offboarding, break/fix, transfers, projects, acquisitions, and decommissioning. Maintain procedures, chain-of-custody records, disposal certificates, exception registers, reconciliation evidence, and audit reporting. Manage data and control obligations for resellers, publishers, disposal vendors, managed service providers, and implementation partners. Create SOPs, runbooks, data dictionaries, role definitions, training, and knowledge that allow the ITAM practice to scale. Success Measures Improved hardware inventory accuracy, ownership, custody, and lifecycle accountability. Measurable improvement in asset recovery, reuse, stockroom reconciliation, and disposal evidence. Improved software entitlement, installation, usage, reclamation, renewal, and compliance visibility. Reduction in duplicate, stale, incomplete, unnormalized, and unreconciled asset records. Consistent adoption of ServiceNow HAM and SAM processes, workspaces, dashboards, and exception remediation. Documented controls and evidence supporting audit, licensing, security, financial requirements, and accountable governance. Basic Qualifications Required 7+ years of experience in IT asset management, software asset management, hardware lifecycle management, procurement, finance operations, IT service management, or a related discipline. Demonstrated experience establishing or improving ITAM operating practices in a complex enterprise environment. Deep practical knowledge of hardware lifecycle controls, including procurement, receiving, inventory, assignment, transfer, recovery, reuse, retirement, disposal, and reconciliation. Deep practical knowledge of software asset and license management, including contracts, entitlements, installations, usage, effective license position, reclamation, compliance, renewals, and audit support. Demonstrated hands-on experience using ServiceNow Hardware Asset Management and Software Asset Management to perform and govern day-to-day ITAM work. The successful candidate must be able to work independently in the platform without foundational ServiceNow training. ServiceNow Certified System Administrator (CSA). Ability to translate ITAM business and control requirements into ServiceNow process, data, reporting, and configuration requirements while partnering effectively with platform technical teams. Ability to define policy, process, controls, RACI, standards, KPIs, dashboards, exception handling, and remediation plans. Strong analytical, financial, facilitation, documentation, executive communication, and vendor-management skills. Bachelor's degree in information technology, business, finance, operations, or a related field, or equivalent experience. Preferred ServiceNow Certified Implementation Specialist in Hardware Asset Management or Software Asset Management. ITIL 4 Foundation or higher. IAITAM, FinOps, ISO/IEC 19770, or comparable ITAM credential or practical experience. Experience in financial services, regulated environments, mergers and acquisitions, or distributed operating models. Experience with endpoint, procurement, reseller, financial, contract, and software-usage integrations. Experience leading HAM or SAM implementations, process maturity initiatives, data remediation, or licensing optimization programs. #LI-KJ2 This position is an exempt position. The annualized base pay range for this role is expected to be between $120,000-$135,000 base salary compensation range. Actual base pay may vary based on factors including, but not limited to, experience, subject matter expertise, geographic location where work will be performed, and the applicant’s skill set. The base pay is just one component of the total compensation package. Other rewards may include an annual cash bonus and a comprehensive benefits package, including but not limited to medical, dental, vision, life insurance, and 401(k). Please note that the job title is subject to change based on the selected candidate’s experience and education. Working Relationships Key partners include Infrastructure and Operations, Service Desk, Security, Finance, Procurement, Legal and Compliance, application owners, Human Resources and onboarding teams, projects and acquisitions, resellers, publishers, disposal vendors, and ServiceNow platform leadership. Role Expectations This role is expected to be a senior, practical ITAM leader who can think independently, establish controls, analyze asset and license data, resolve process and ownership gaps, and drive execution. HAM and SAM expertise is the priority. ServiceNow proficiency is required so the manager can immediately operate and mature the ITAM capability, but the role is not intended to serve as a general ServiceNow administrator or platform engineer. Focus is a leading financial services firm comprised of integrated wealth management, family office, and business management services. Blending deep expertise and expansive resources with a boutique, client-first fiduciary philosophy, Focus helps individuals, families, and institutions navigate complex financial situations with highly personalized solutions tailored to their unique needs. To learn more about Focus, visit www.focusfinancialpartners.com or follow the company on LinkedIn. EEO Statement: Focus is an equal opportunity employer and bases its employment decisions on the employee or candidate’s skillset, and without regard to an employee or candidate’s race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by local, state and/or federal law. Focus complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected] The following language is for US based roles only For California Applicants: Information on your California privacy rights can be found here For Indiana Applicants: It is unlawful for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this shall be subject to criminal penalties and civil liability. For Montana Applicants: If hired, the employment relationship is governed by the Wrongful Discharge from Employment Act. Mont. Code Ann. Section 39-2-901. For Rhode Island Applicants: Focus is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island and is therefore covered by the state’s workers’ compensation law. If you willfully provide false information about your ability to perform the essential functions of the job, with or without reasonable accommodations, you may be barred from filing a claim under the provisions of the Workers’ Compensation Act of the State of Rhode Island if the false information is directly related to the personal injury that is the basis for the new claim for compensation. The Company complies fully with the Americans with Disabilities Act. People matter here, not just as a catchphrase, but as a belief. And we're building a firm that takes its work seriously and holds itself to a high standard, but also one that never forgets that the work is done by people. Your experience, your judgment, and your perspective, they matter here. We’re growing and growth brings opportunity for learning, for advancement, and for building something lasting. We’d love to stay connected. Follow us on LinkedIn for the latest company news, career opportunities, and a closer look at what it’s like to be part of our team. Don't see the opportunity for you? Join the prospect pool to stay connected and hear about future opportunities that may be a fit. Focus, a business division of Focus Financial Partners, brings together businesses across Wealth, Business Management, Family Office, and International. Collectively, these firms—spanning the U.S., Canada, and Australia—deliver a broad spectrum of financial advice solutions to individuals, families, and institutions. Our vision is clear: to be the leading fiduciary advice company in the world. For clients, that means an experience built around their needs. For advisors, it means access to the resources, tools, and capabilities typically available only at the largest global institutions. We believe talent is the key to realizing this vision. That’s why we invest in our people, support their growth, and create meaningful opportunities for development at every stage of their careers.

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