Role purpose
Lead and scale the SGS GBS center in Hyderabad, delivering high-quality, cost-effective and scalable services across multiple functions. The role combines hands-on operational leadership with building the capabilities, governance and culture required for sustainable growth.
Scope and reporting
- Lead an organization of approximately 100 FTEs, expected to grow to 200–300 FTEs over the next two years.
- Report to the Head of Global Business Services.
- Position Hyderabad as a strategic delivery center within the global GBS network
Key responsibilities
Build and scale the center
- Lead the expansion of the Hyderabad center, including organization design, workforce planning, recruitment, infrastructure and operational readiness.
- Build a strong local leadership team and talent pipeline to support growth.
Lead operations and service delivery
- Oversee multifunctional operations, ensuring consistent service quality, efficiency and accountability against agreed SLAs and KPIs.
- Lead the transition, integration and stabilization of new services.
Drive transformation
- Advance process standardization, automation, AI and continuous improvement with global functional and process owners.
- Improve productivity, scalability and operational maturity.
Manage performance and governance
- Own the center budget, cost management, resource utilization and financial reporting.
- Ensure compliance with Indian regulations, SGS policies and internal controls, while proactively managing operational risk.
Engage stakeholders and develop culture
- Build trusted relationships with global leaders, business stakeholders and internal customers.
- Foster an accountable, collaborative and customer-focused culture, with strong engagement, development and retention.
- Bachelor's degree in business, finance, operations or a related field; MBA preferred.
- 10+ years of leadership experience in GBS, shared services or complex operations.
- Proven experience building or scaling a multifunctional service center, ideally in India and with 100+ employees.
- Strong track record in service transitions, transformation, process improvement and change management.
- Sound financial and commercial acumen, including budget and performance management.
- Effective leadership in a global matrix and multicultural environment.
- Strong knowledge of the Indian talent market and local operating environment.
- Fluent English; international travel as required.
- Entrepreneurial, pragmatic and results-oriented.
- Strategic thinker with a hands-on execution style.
- Strong communicator and influencer across functions and organizational levels.
- Able to build high-performing teams and establish clear accountability.
- Customer-focused, resilient and comfortable managing rapid growth and competing priorities.
- High standards of ethics, integrity and compliance
Why SGS?
- Global and very stable company, world leader in the TIC (Testing, Inspection and Certification) industry.
- SGS university and Campus for continuos learning options.
- Multinational environment where you will work with colleagues from multiple continents.
- Benefits platform.
Join Us: At SGS we believe in innovation, collaboration, and continuous improvement. We offer a supportive and inclusive work environment that encourages professional growth and personal development.