The Senior Program Coordinator is responsible for building and maintaining relationships with Hiring Managers and Supplier Partners, whilst managing the full lifecycle of the requisition process including requisition intake, shortlisting, requisition management, and reporting. The Senior Program Coordinator acts as a talent advisor and business partner to support the client through the requisition fulfillment process, ensuring quality talent is acquired promptly.
Responsibilities
- Assist hiring managers during all stages of the contract labor acquisition process including requisition intake and candidate shortlisting.
- Demonstrate recruitment expertise by preparing insightful questions appropriate for the position before conducting req intake sessions with hiring managers to gather detailed job descriptions to distribute to the supply base. Document req intake conversations in the appropriate database (VMS: Beeline)
- Utilize reports to manage open requirements to advise managers on the status of requirements and monitor supplier sourcing strategies to ensure timely response
- Discuss with the Hiring Manager to set/manage expectations, timeframes, feedback, roles, and responsibilities of everyone involved in the requisition fulfillment process.
- Coach, manage, and oversee the performance of participating staffing suppliers.
- Document all client/supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction in the appropriate system/tool
- Monitor performance against contract SLAs, requisition aging, invoicing, time and expense entry, and vendor compliance tracking.
- Maintain and update monthly activity and performance reports.
- Provide constant interaction via face-to-face, email, and phone with clients, staffing vendors, and other partners.
- Excellent analytical and problem-solving skills.
- Excellent documentation and follow-up skills
- Strong determination to impact performance
- Time Management, self-motivated and perseverance
- Excellent customer service skills
- Excellent verbal and written communication skills
- At least 1 or more years of staffing and/or MSP experience
- Bachelor’s Degree
- MS Office/Tools- advanced skills
- Must be amenable to midshift schedule and hybrid work arrangement (office is based in Ortigas area)
As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.
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