The Community & Outreach Program Supervisor oversees Just Compassion’s Street Outreach, Safe Parking, and Permanent Supportive Housing programs and directly supervises program staff. This position provides leadership across community-based outreach and housing services, ensures participant-centered service, supports housing stability, strengthens community partnerships, and maintains accountability for operations and program outcomes.
Essential Duties
- Supervise, coach and evaluate Street Outreach, Safe Parking, and Permanent Supportive Housing staff.
- Provide leadership and oversight across assigned programs to support consistency on service delivery and alignment with organizational and program goals.
- Support effective case management, participant engagement, housing stability, and program outcomes.
Job Functions
- Coordinate staffing, scheduling, participant assignments, and daily coverage across assigned programs.
- Support hiring, onboarding, training, and performance management with HR and Leadership.
- Provide staff guidance on participant-centered engagement, de-escalation, professional boundaries, and complex service situations.
- Oversee Street Outreach services, including field engagement, individualized outreach strategies, referrals, and resources.
- Monitor emerging community needs and outreach priorities, and provide regular field support to strengthen service quality and staff decision-making.
- Oversee Safe Parking operations, including coordinator support, participant engagement, housing planning, site responsibilities, and program outcomes.
- Maintain and develop relationships with housing providers, property management, community partners, and other stakeholders.
- Oversee Permanent Supportive Housing services, ensuring consistent resident engagement, individualized support, service coordination, and early intervention when housing stability is at risk.
- Represent Just Compassion at City, County, and community partner meetings and activities.
- Provide leadership and support to urgent program and safety concerns and participate in on-call and inclement weather response as needed.
- Partner with Quality Assurance and Data and Compliance to ensure documentation and contract compliance.
- Review program data, participant outcomes, and feedback to identify service gaps, address performance concerns, and implement improvements across assigned programs.
- Monitor program expenditures and resource needs within approved budgets.
- Other duties as assigned.
Qualifications
- Bachelor’s degree in Social Work, Human Services, Public Administration, or a related field, or an equivalent combination of relevant education and professional experience.
- At least (3) three years of relevant experience in homelessness services, outreach, housing, case management, or community programs including at least (1) one year of experience supervising staff or leading a service team.
- Experience building community partnerships and maintaining stakeholder relationships.
- Knowledge of trauma-informed care, Housing First, harm reduction, and participant-centered services.
- Strong communication, de-escalation, relationship-building, and problem-solving skills.
- Valid driver’s license, access to a reliable personal vehicle, and current automobile insurance required.
Preferred Qualifications
- Experience providing or overseeing Street Outreach, Safe Parking, Permanent Supportive Housing, or other community-based housing services, including coordination with housing providers, property management.
- Familiarity with HMIS, coordinated entry, and local housing, health care, and homelessness response resources.
- Relevant lived experience or additional language skills that support the communities served.
Why Just Compassion: Benefits & Total Rewards
Just Compassion is committed to supporting the health, well-being, and professional growth of our team members. Benefits for eligible employees may include:
- Medical, dental, and vision insurance plans
- Employee Assistance Program (EAP), providing confidential counseling, financial, and legal support at no cost to team members
- Individual Retirement Account (IRA) retirement savings option
- Paid time off (PTO) for eligible employees
- Paid sick time in accordance with Oregon law
- Paid leave benefits in compliance with Oregon Paid Leave Oregon (PLO), Oregon Family Leave Act (OFLA), and the federal Family and Medical Leave Act (FMLA), as applicable
- Eleven (11) paid holidays annually
- Professional development opportunities
Just Compassion of East Washington County is committed to a policy of Equal Employment Opportunity with respect to all employees and applicants for employment. This policy prohibits discrimination on all legally recognized bases including, but not limited to, race, creed, color, gender, pregnancy, sexual orientation, gender identity, age, marital status, family relationship, disability, national origin, or service in the uniformed services.