We are seeking a motivated and detail-oriented Inside Sales Specialist to join our dynamic sales team. In this role, you will be the vital link between our customers and our organization, managing the complete sales cycle from initial customer inquiries through quotation development and order placement. You will leverage your consultative selling approach, technical knowledge, and customer-focused mindset to drive sales growth while building lasting relationships with our clients. This position offers an excellent opportunity to make a meaningful impact in a collaborative, fast-paced environment where your contributions directly influence our success.
- Receive, process, and prioritize customer Requests for Quotation (RFQs) from multiple channels, including web portals, direct inquiries, and outside sales referrals
- Analyze customer requirements and project specifications to determine appropriate product solutions and sizing
- Collaborate with cross-functional teams including engineering, purchasing, and sales to develop comprehensive technical and commercial proposals
- Prepare detailed quotations that include commercial terms, technical product information, pricing schedules, and delivery timelines
- Conduct thorough technical and commercial review of incoming customer purchase orders to ensure alignment with quotations and facilitate seamless handoff to the contracts department
- Provide exceptional technical support and guidance to customers, sales representatives, production teams, and internal departments
- Develop and maintain accurate cost and delivery estimates using established pricing guidelines and profit targets
- Generate internal orders to manufacturing facilities with complete product specifications and technical requirements
- Manage project follow-up activities with company representatives, distributors, customers, and area sales managers to ensure customer satisfaction and order fulfillment
- Identify opportunities to streamline departmental processes and develop tools to enhance efficiency and productivity
- Maintain organized records and documentation throughout the entire sales cycle
- Demonstrate assertiveness and decisiveness in resolving commercial and technical issues while maintaining transparency with all stakeholders
- Proven experience in inside sales, sales support, customer communication, and CRM management.
- Strong written, verbal, listening, and interpersonal communication skills, with the ability to build relationships and communicate effectively at all organizational levels.
- Demonstrated ability to manage multiple priorities, meet deadlines, and remain organized in a fast-paced, changing environment.
- Strong proficiency with Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
- Experience with quotation development, pricing analysis, cost estimation, and customer-focused solution development.
- Strong analytical and problem-solving skills with the ability to develop creative, value-driven solutions.
- Self-motivated and adaptable professional who works effectively both independently and collaboratively.
- Demonstrated commitment to delivering high-quality service to internal and external customers
Preferred Qualifications:
- PMP certification is an asset but not required.
- Electrical Engineering, Electrical Technology, or related technical background.
- Strong communication skills, advanced English proficiency, and high attention to detail.
- Experience with electronic sales portals, procurement platforms, and technical documentation.
- Background in industrial automation, instrumentation, or related technical industries, including knowledge of actuators, controls, solenoids, positioners, and limit switches.
- Experience in manufacturing or industrial sales environments, including sales pipeline management and forecasting.
- Demonstrated ability to negotiate, influence outcomes, and build customer relationships.
- Experience developing tools, systems, or processes to improve operational efficiency.
- Relevant technical training, coursework, or certifications.
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.