To manage and resolve after-sales warranty and service-related complaints for installed pumps, including short supply and wrong supply, across field service sites, repair shops, service stations, and the central warehouse, ensuring timely resolution, customer satisfaction, and prevention of recurrence. Key Responsibilities: Attend and analyze customer complaints related to short supply, wrong supply, pump operation, maintenance, repair, refurbishment, and performance issues at Customer sites. Coordinate with field service teams, repair shops, service stations, and the central warehouse for material replacement and complaint closure. To analyze the complaints and provide solution to the customer with proper root cause analysis Attend Q – Com meetings to discuss and implement Preventive measures. To share the learnings with the concerned stakeholders to avoid re-occurrence of the complaints. Share the learnings with internal teams and support continuous improvement initiatives. Measures to be implemented to reduce the warranty cost Collect application & operation related data and various salvaging techniques, used by our customers. To prepare case studies for presentation during training. Any other assignment as directed by the superiors from time to time. KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services, industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing acilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success. At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest! Get to know KSB

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