Baystate Health, a nationally recognized leader in healthcare quality and safety—and home to Baystate Medical Practices, the region’s largest multispecialty group—is seeking an experienced Practice Manager to join our dynamic Community Health Center in Springfield. MA RESPONSIBILITIES: Reporting to the Program Director, this position oversees daily operations for multi-site practices. You’ll serve as a key member of the service line leadership team—partnering closely with medical leadership to drive operational excellence, financial performance, employee engagement, and outstanding patient care. Key Responsibilities Leadership & Collaboration Partner closely with physician and service line leadership to support clinical and operational goals Foster a welcoming, inclusive, and respectful environment for patients and staff Build strong relationships across Baystate Health and leverage resources effectively Advocate for staff while maintaining clear expectations and accountability Lead teams across multiple sites while aligning staff to the service line vision Operations & Process Improvement Oversee daily operations and standardized workflows across one or multiple sites Ensure consistent implementation of Baystate Health policies and procedures Analyze operational data, identify root causes, and implement improvement plans Research and apply best practices to enhance efficiency, quality, and outcomes Prepare reports and recommendations for leadership to support strategic decisions Patient Experience & Customer Focus Ensure a consistently positive patient experience across all sites Address concerns proactively using active listening and problem-solving Promote culturally competent care and respect for diverse perspectives Communication & Change Management Communicate clearly and professionally with all levels of the organization Lead and support change initiatives by explaining the “why” and reinforcing adoption Navigate difficult conversations with fairness, diplomacy, and solutions-focused thinking Employee Engagement & Development Coach, mentor, and develop staff to support career growth and engagement Use employee engagement data to create and implement improvement plans Promote teamwork, accountability, and a culture of continuous learning Human Resources & Performance Management Participate in hiring, onboarding, performance evaluations, and merit processes Address performance issues through coaching, documentation, and corrective action when needed Partner with HR on complex employee relations matters Ensure compliance with policies and accurate documentation across all sites Financial, Budget & Revenue Cycle Management Understand and manage revenue cycle operations and billing processes Monitor dashboards, identify revenue opportunities, and resolve discrepancies Oversee co-pay collection, referrals, eligibility, registration accuracy, and charge capture Monitor budgets, analyze variances, and contribute to budget development QUALIFICATIONS: Bachelors Degree, required Minimum 3-5 years of management or supervision experience in healthcare that has included clinical operations A broad and thorough knowledge of physician practice management and resource utilization; financial systems, budget management, reimbursement issues and regulations Excellent communication (both oral and written) and presentation skills Strong customer service skills in a high-volume setting Initiative and ability to work independently Outpatient experience, preferred SCHEDULE: & LOCATION Full-time 11 Wilbraham Road, Springfield MA Direct reports (3): Administrative Coordinator, Administrative Supervisor, Clinical Supervisor Size & Scope RN & LPNs - 25 Medical Assistant - 26 Patient Service Representative -21 Providers 19 App's 19 Internal Medicine Residency ( CHAM ) - 46 Residents Medicine & Pediatric Residency (MSQ- 32 Residents Residency programs (78 residents) Internal Medicine Residency (CHAM): 46 residents Med-Peds Residency (MSQ): 32 residents THE ADVANTAGES OF WORKING WITH BAYSTATE! Excellent Compensation High-quality, low-cost medical, dental and vision insurance Continuing education support and reimbursement 403b retirement company match & annual company contribution increase based on years of service Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more! Education: Bachelors Degree (Required) Certifications: Compensation Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees. Minimum - Midpoint - Maximum $108,180.00 - $124,342.00 - $147,097.00 Equal Employment Opportunity Employer Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status. About Baystate Health Baystate Health is a not-for-profit, integrated healthcare system with hospitals, physician practices, a health plan and more serving over 800,000 people throughout western New England. Baystate Health is the safety net provider in Western Massachusetts. With roots dating to the founding of Springfield Hospital in 1883, Baystate Health has been providing high-quality, compassionate and accessible care in the Pioneer Valley for more than 140 years and continues to be a pillar of its community - rooted here, serving here, and helping generations thrive here. With a focus on advancing health for all, Baystate is not only a keystone of the region, it is a national leader in health care. Learn more at BaystateHealth.Org The ever-growing health system includes six Massachusetts hospitals: Baystate Medical Center in Springfield Baystate Children’s Hospital (located at Baystate Medical Center) Baystate Franklin Medical Center in Greenfield Baystate Wing Hospital in Palmer Baystate Noble Hospital in Westfield Baystate Mercy Hospital in Springfield

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