OVERVIEW
The Senior Manager, Sales Operations serves as the operational and analytical backbone of the North America sales organization. This role is responsible for leading a team focused on forecasting, reporting, dashboard development and maintenance, business analysis, door performance, wholesale account planning, sales platform administration, and cross-functional coordination that enables effective commercial execution.
Reporting to the Director, Sales Operations, this individual transforms data into actionable insights, improves business processes, and helps drive alignment between Sales, Planning, Finance, Customer Service, and Supply Chain teams.
WHAT MAKES THIS A GREAT PLACE TO WORK & PLAY:
Hybrid work schedule
A generous PTO policy, plus 15 paid annual holidays and 3 floating holidays
Half-day Fridays for 5 months of the year
An exceptional employee discount on all our products and sister brands (Arc’teryx, Armada, Atomic, Wilson)
Complimentary gym membership and resort season pass to local locations & mountains
Opportunities to engage in the community and with industry partners
ESSENTIAL DUTIES & RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily:
Forecasting & Business Analysis
Consolidate and maintain sales forecasts across accounts, channels, and categories.
Track performance against plans, budgets, and seasonal targets.
Analyze sales trends, inventory positions, order book health, and business risks.
Deliver recommendations to improve commercial performance.
Interface with key wholesale partners
Develop LRP in coordination with key account leaders.
Reporting & Analytics
Develop and maintain dashboards, scorecards, and automated reporting tools.
Manage SPS and Power BI data feeds, reporting development and accuracy including but not limited to Data modeling, DAX measures and row level security
Support executive reporting and business reviews.
Translate complex data into clear business insights.
Systems & Process Management
Serve as primary administrator for sales-related platforms and reporting tools.
Support future CRM and B2B platform implementations and enhancements.
Drive user adoption and process compliance.
Ensure data quality and system integrity.
Cross-Functional Partnership
Act as key liaison between Sales, Planning, Finance, Customer Service, and Supply Chain.
Support seasonal planning activities and forecasting reviews.
Coordinate data and reporting needs for cross-functional stakeholders.
Team Leadership
Build and develop a high-performing Sales Analytics and Planning organization.
Coach and develop direct reports while fostering a culture of results, accountability and continuous improvement.
Manage priorities and resource allocation across multiple business initiatives.
QUALIFICATIONS, SKILLS, ABILITIES & COMPETENCIES
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree is required.
7+ years of experience in sales operations, business analytics, planning, finance, or related commercial functions.
Advanced Excel, Power BI and Snowflake business intelligence/reporting skills.
Experience with forecasting and demand planning processes.
3+ years of leadership is preferred.
Strong analytical problem-solving capabilities.
Ability to influence stakeholders across functions.
Experience within a wholesale, consumer goods, footwear, apparel, or outdoor brand environment preferred.
PHYSICAL DEMANDS & WORKING ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit, stand, and walk. The employee must occasionally kneel, stoop, crouch, twist and lift to 30 pounds, with or without accommodation.
Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate but can involve exposure to varying noise levels as well as flashes of light.