Join the Aristocrat team as a Service and Operations Support Coordinator. Play a vital role in our mission to bring joy to life through the power of play. Aristocrat is a leading provider in gaming and technology that values inclusion, collaboration, and exceptional service. This role offers a chance to join a world-class team, ensuring smooth operation of our services and supporting our goals. If you want to thrive in a dynamic environment where your work matters, this position is for you! What You'll Do Handle and maintain accurate records of service requests, quotations, purchase orders, and related documentation. Ensure all service cases in Salesforce are updated promptly, including case assignments, closure notes, and records of blocking issues. Coordinate with suppliers and vendors regarding orders, deliveries, and logistics documentation. Support preparation, distribution, and control of services and operational correspondence, ensuring accessibility and accuracy of files both digitally and physically. Maintain and control service inventory, tools, and materials to ensure appropriate stock levels and replenishment. Conduct periodic cycle counts and assist in inventory audits. Coordinate shipment and importation paperwork, including PAGCOR documentation, commercial invoices, and packing lists. Process material returns and ensure accurate documentation in relevant registers. Assist in scheduling business travel, preparing itineraries, and processing travel-related expense reports. Support coordination of internal meetings, training sessions, and company events, ensuring all logistical and administrative needs are met. Maintain training and certification records for both internal teams and customers. Maintain and update databases and directories such as Salesforce, D365, and SharePoint to ensure accurate and accessible information. Support data entry, reporting, and monitoring to maintain data integrity across CRM, ERP, and other tracking tools. Assist in compiling and verifying service performance data, inventory status, and operational metrics for weekly and monthly reporting. Support adherence to internal processes, audit requirements, and regulatory documentation standards. Participate in the preparation and submission of reports for operational and service compliance. Participate in reviewing and updating standard operating procedures (SOPs). Provide feedback and recommendations to improve efficiency within service and operational workflows. Support the maintenance of knowledge bases, process documentation, and shared repositories across the organization. Provide clerical and organizational assistance across teams to ensure flawless execution of customer support and operational initiatives. Collaborate effectively with colleagues and management to resolve issues and support day-to-day operational priorities. Provide general administrative assistance for the team, including meeting scheduling, correspondence, reservations, and logistics coordination. Handle incoming service calls, emails, and inquiries professionally, ensuring timely and accurate follow-up or referral to relevant departments. Maintain a clean, organized, and professional working environment in accordance with company standards. What We're Looking For Bachelor’s degree in Business Administration, Management, or a related field preferred. Minimum 1+ years of experience in administrative, operational, or customer support roles. Proficient in English, both written and verbal. Proven track record to organize, prioritize, and handle multiple tasks efficiently in a fast-paced environment. Strong sense of responsibility, follow-through, and attention to detail. Demonstrated initiative, adaptability, and problem-solving capability. Effective interpersonal and communication skills, capable of working collaboratively across departments and regions. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Solid understanding of D365, Salesforce, and SharePoint is an advantage. Familiarity with document control and basic data entry systems preferred. If you are ready to join a team that strives for excellence, apply now. We support your professional growth and want you to help make Aristocrat a leader in the industry. This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat. Compensation Philosophy We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location. Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits. Specific details about compensation and benefits for this position will be discussed during the recruitment process. Aristocrat Leisure Limited (Aristocrat) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games. Listed on the Australian Securities Exchange (ASX), Aristocrat (ASX code: ALL) is headquartered in Sydney, Australia, with over 7300 employees working in more than 20 locations across the globe. Aristocrat offers a diverse range of products and services including electronic gaming machines, casino management systems, mobile games and online real money games, including iLottery. Aristocrat has seven corporate functions and three reporting segments that span regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money gaming (Aristocrat Interactive). Our game and product portfolios collectively entertain millions of players worldwide every day. Across our global enterprise, Aristocrat aims to create long-term sustainable value for all stakeholders by upholding our core values and producing the world’s best gaming content. Our people-first mindset prioritises the safety and wellbeing of our people. We have ambitions to be an industry leader in responsible gameplay and we invest in employees’ development and offer career pathways, so they have what they need to do their best work at Aristocrat. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us every day. We are excited about the future of Aristocrat and united by our mission and we invite everyone to join us as we bring joy to life through the power of play! Aristocrat Leisure Limited or its affiliates worldwide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any protected characteristic, such as race, color, sex, religion, national origin, physical or mental disability, genetic characteristic, pregnancy, breastfeeding or related medical condition, sexual orientation, gender identity, gender expression, ancestry, citizenship, age, marital, military and veteran status, or any other characteristic prohibited by local, state/provincial or federal law. If you need assistance or accommodation applying for a position, please reach out to [email protected]. At Aristocrat, sustainability is embedded in our strategy, operations and the values and culture of our teams across the globe. Our Sustainability report provides information on the progress we’ve made each year, across our four strategic sustainability pillars – Good Governance & Responsible Business, Empowering Safer Play (formerly responsible gameplay), Operational Sustainability & Climate, and People & Community. You can read more about our progress here: https://www.aristocrat.com/sustainability/

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