Job Description Summary To administer the Online Gaming platform and monitor and report as part of a “shift-based operations” team on a 24x7 basis, ensuring optimum performance and availability of such platform, provide second-level troubleshooting support, and liaise with all applicable service providers and third parties. Achieve the goals established internally and follow SLAs and OLAs concerning service delivery to our customers (both external and internal). Job Requirements 4-6 years’ experience in a technical support / operational role All-round, with broad scope technology knowledge, both windows and Linux. Strong communication skills, both written and verbal, capable of gathering and delivering information to both technical and non-technical collaborators. A working knowledge of monitoring tools, both event management and metrics. For example – Grafana, Datadog. Good problem-solving method and approach Evidence of accountability and ownership when managing incidents. Ability to analyse logs and solve issues. Excellent attention to detail and organisational skills Docker/Kubernetes experience Cloud Platform experience – Google GK, Amazon EKS Experience with code repositories GitHub/GitLab Experience with CI/CD pipelines Experience with relational and non-relational databases. For example MSSQL/MongoDB Experience with DNS/HTTPS certificates. Experience with orchestration tools Ansible and Ansible Tower. Experience with event workflow ticketing systems, for example Freshdesk / Jira Responsibilities Produce high-quality artwork that meets project briefs, exploring creative concepts and offering multiple executions. 24x7 proactive monitoring and support of the live and staging infrastructure Investigate and react to any live issues that occur. Prepare and implement periodic releases for both infrastructure and software. Act as a point of contact for a partner concern raised through customer channels. Partake in the design and improvement of processes and activities related to the role. Handle service requests, incident problems and change requests in line with ITIL v4 standard methodology. Members of our NOC team are standout colleagues. They are passionate about technology and their jobs. They have a proactive and flexible attitude. They can handle daily tasks and projects while constantly learning new skills. Sound fault-finding skills and an ability to react to problematic situations in a focused manner are essential in this role. It is essential that the person applying for this position is comfortable with shift work – The NOC offers 24x7 coverage. This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat. Compensation Philosophy We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location. Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits. Specific details about compensation and benefits for this position will be discussed during the recruitment process. Aristocrat Leisure Limited (Aristocrat) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games. Listed on the Australian Securities Exchange (ASX), Aristocrat (ASX code: ALL) is headquartered in Sydney, Australia, with over 7300 employees working in more than 20 locations across the globe. Aristocrat offers a diverse range of products and services including electronic gaming machines, casino management systems, mobile games and online real money games, including iLottery. Aristocrat has seven corporate functions and three reporting segments that span regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money gaming (Aristocrat Interactive). Our game and product portfolios collectively entertain millions of players worldwide every day. Across our global enterprise, Aristocrat aims to create long-term sustainable value for all stakeholders by upholding our core values and producing the world’s best gaming content. Our people-first mindset prioritises the safety and wellbeing of our people. We have ambitions to be an industry leader in responsible gameplay and we invest in employees’ development and offer career pathways, so they have what they need to do their best work at Aristocrat. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us every day. We are excited about the future of Aristocrat and united by our mission and we invite everyone to join us as we bring joy to life through the power of play! Aristocrat Leisure Limited or its affiliates worldwide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any protected characteristic, such as race, color, sex, religion, national origin, physical or mental disability, genetic characteristic, pregnancy, breastfeeding or related medical condition, sexual orientation, gender identity, gender expression, ancestry, citizenship, age, marital, military and veteran status, or any other characteristic prohibited by local, state/provincial or federal law. If you need assistance or accommodation applying for a position, please reach out to [email protected]. At Aristocrat, sustainability is embedded in our strategy, operations and the values and culture of our teams across the globe. Our Sustainability report provides information on the progress we’ve made each year, across our four strategic sustainability pillars – Good Governance & Responsible Business, Empowering Safer Play (formerly responsible gameplay), Operational Sustainability & Climate, and People & Community. You can read more about our progress here: https://www.aristocrat.com/sustainability/

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