Job Description To oversee and coordinate daily team operations, ensuring efficient task execution, optimal resource utilisation, and consistent workflows that achieve operational objectives and maintain high quality standards. Hello Future Foreign Exchange Team Leader At RMB, we believe exceptional people create their own opportunities by challenging convention and creating sustainable impact. Our proud heritage, strong values, and entrepreneurial culture set us apart, but it is our people who bring our purpose to life every day. We are looking for a high-performing Foreign Exchange Team Leader to join our team and lead the delivery of exceptional foreign exchange operations, customer service, and operational excellence. Role Overview: As a Foreign Exchange Team Leader, you will lead and support a team responsible for delivering efficient, accurate, and compliant foreign exchange services. You will play a critical role in driving operational performance, managing risk, developing team capability, and ensuring an outstanding customer experience Are you someone who can: Lead and oversee daily team operations to ensure delivery against service, quality, and performance standards. Plan, allocate, and manage workloads to ensure efficient and timely execution of activities. Ensure adherence to policies, procedures, governance standards, and regulatory requirements. Monitor team performance against key operational metrics and implement improvement initiatives where required. Review work outputs to ensure accuracy, consistency, and compliance. Coach, mentor, and develop team members to build capability and drive high performance. Act as the first point of escalation for operational challenges, customer queries, and service-related issues. Identify operational risks, control weaknesses, and process inefficiencies, implementing appropriate corrective actions. Prepare and communicate operational reports, performance insights, and management information. Maintain accurate records, documentation, and audit trails in line with governance requirements. Support the implementation of process improvements, system enhancements, and business initiatives. Foster a collaborative, customer-focused, and high-performing team culture. Drive operational efficiency and continuous improvement across all foreign exchange activities. Monitor and report on daily, weekly, and monthly performance aligned to business and strategic objectives. You will be an ideal candidate if you have: A relevant Degree in Banking, Business, Finance, Commerce, or Operations Management. 3 to 5 years' experience within a banking, foreign exchange, or operational environment. Demonstrated experience leading, coaching, or supervising a team. Experience managing operational processes, controls, and performance delivery. Knowledge: Foreign exchange products, services, and transaction processes. Operational management and workflow coordination. Exchange Control Regulations and Anti-Money Laundering (AML) requirements. Governance, risk, and compliance management. Performance measurement, reporting, and operational metrics. Customer service and stakeholder management principles. Technical Skills Team Leadership and Performance Management Foreign Exchange Operations Management Workload Planning and Resource Coordination Risk and Control Management Quality Assurance and Data Accuracy Stakeholder Engagement and Query Resolution Reporting, Analysis, and Performance Monitoring Process Improvement and Operational Excellence undefined undefined Opportunities to collaborate with talented professionals across the organisation. Exposure to a dynamic and innovative banking environment. Meaningful work that creates lasting impact. Continuous learning, development, and leadership growth opportunities. The opportunity to shape and improve operational excellence within the foreign exchange environment. We can be a match if you are: Always Doing the Right Thing – Act with integrity, accountability, and transparency. Curious – Continuously seek new insights and better ways of working. Deeply Invested – Take ownership and inspire others to deliver their best. Valuing Differences – Foster inclusion, respect, and collaboration. Building Trust, Not Territory – Share knowledge and work together to achieve common goals. Courageous – Challenge the status quo and confidently contribute new ideas. Ready to Lead the Future of Foreign Exchange Operations? If you are passionate about leadership, operational excellence, and delivering exceptional client service, we'd love to hear from you. Apply today through Workday (Workday (myworkdayjobs.com). Closing Date: 20 November 2026 Employment Equity All appointments will be made in accordance with FirstRand Namibia's Employment Equity Plan. FirstRand Namibia actively supports the recruitment, development, and advancement of people with disabilities. Candidates are encouraged to voluntarily disclose a disability should they require reasonable accommodation during the recruitment process. #Post #RMB #LI-LA2 Important Closing Date Note Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 21/11/26 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match. Should you have any queries, please log it via MyQ. FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group’s purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.

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