As CX Agent you will provide services to direct customers and onboard them to the Maersk environment. Activities may include the following (but are not limited to): End-to-end shipping process, Case Management, Customer onboarding and relationship management, dispute management, online assistance, cross-selling and more. Salary range: 20900 – 29000 Key responsibilities: Taking responsibility for customers' experience by managing shipment processes in compliance with company procedures and regulatory requirements for both Import and Export, ensuring its smooth execution Being fully responsible for customers' satisfaction, building strong relationships with them, and understanding their business, service needs, drivers, and desires with a constant focus on driving new business opportunities Delivering proactive customer support, tracking shipments and notifying our customers about any deviations from the original transport plan, recommending potential solutions or alternatives Understanding KPI-oriented environment, meeting/exceeding local targets including up-selling our end-to-end products, identifying areas of improvement We Are Looking For: Customer-centric mindset focused on delivering exceptional Customer Support Excellent communication, problem-solving, and relationship-building skills Good planning skills and the ability to work under pressure to the deadlines Basic computer literacy Professional proficiency in English and Greek Job location: Athens Relevant data: No relocation or visa support will be provided for this position If you have been reading so far, we are glad to see you are interested! If you could see yourself in this role, we are very much looking forward to your application. For your application to be accepted, please send your CV in English. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected]. A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.

Customer Experience Agent/Associate.

more at Maersk.

Senior Operator - Operations

Disputes Voice Coordinator - Spanish

Supervisor - Operations

similar roles.

Customer Connections Specialist

Programme Operations Specialist

Assistant Professor of Statistics

Early Years Practitioner

Early Years Practitioner