Technical Account Manager.

Accountabilities

You will oversee customer communication and project coordination, ensuring that internal teams and external stakeholders remain aligned on priorities, timelines, and deliverables.

• Participate in customer meetings as a facilitator and coordinator, ensuring discussions remain organized and productive without taking primary responsibility for sales activities.

• Act as a communication bridge between customers, engineering teams, and company leadership.

• Maintain clear, professional, and timely communication with clients and internal stakeholders throughout project execution.

• Track project progress, milestones, updates, and deliverables using project management tools.

• Review and understand Statements of Work (SOWs), ensuring project execution remains aligned with agreed scope and commitments.

• Prepare detailed and structured meeting notes, document key decisions, and maintain clear records of action items.

• Follow up consistently with relevant stakeholders to ensure deadlines, responsibilities, and deliverables are met.

• Identify potential coordination issues or project delays and communicate them proactively to the appropriate teams.

• Support multiple customer engagements and workstreams while maintaining strong organization and responsiveness.

• Ensure a high standard of professionalism and customer communication throughout the entire engagement lifecycle.

• Maintain availability during core working hours, with occasional flexibility for customer meetings or coordination outside standard hours when necessary.

Requirements:

The ideal candidate has experience in B2B technology or software environments, excellent communication skills, and the ability to coordinate multiple stakeholders in fast-moving technical projects.

• Previous experience working in B2B technology, SaaS, or software-related environments.

• Advanced written and spoken English proficiency, with the ability to communicate confidently in client-facing situations.

• Basic understanding of project management processes, workflows, and delivery coordination.

• Familiarity with project management and collaboration tools such as Jira, Notion, or similar platforms.

• Strong organizational skills, attention to detail, and consistent follow-through on commitments.

• Professional and confident presence during video calls and customer meetings.

• Ability to coordinate effectively across multiple stakeholders, departments, and workstreams.

• Reliable remote working setup, including a computer, camera, microphone, and stable internet connection.

• Ability to manage competing priorities while maintaining clear communication and accountability.

• Availability during core working hours of 7:30 AM–4:00 PM Pacific Time (PST), with flexibility to accommodate occasional customer meetings outside these hours.

Additional qualifications that would be advantageous:

• Previous experience supporting or managing US-based clients.

• Exposure to technical environments involving AI, robotics, software development, or engineering teams.

• Previous experience as a Technical Account Manager, Account Manager, Project Coordinator, or Customer Success professional.

• Experience working in startups or fast-growing technology organizations.

• Familiarity with AI-powered tools and modern collaboration platforms.

Benefits:

• Competitive Compensation: Approximately $2,500–$3,000 USD per month.

• Fully Remote Work: Opportunity to work remotely from eligible locations across Latin America.

• International Exposure: Collaborate with customers and technical teams in an international B2B technology environment.

• Cross-Functional Collaboration: Work closely with engineering professionals, leadership teams, and enterprise customers.

• Professional Development: Opportunity to strengthen technical account management, project coordination, and customer relationship skills.

• Strategic Responsibilities: Take ownership of customer coordination and contribute directly to successful project delivery.

• Dynamic Environment: Join a fast-moving setting where organization, initiative, and effective communication are highly valued.