Sr. Product Designer.

Accountabilities

• Lead end-to-end product design initiatives, from initial discovery and user research to journey mapping, user flows, wireframes, interactive prototypes, and production-ready interfaces.

• Shape the evolution of an integrated digital platform by creating seamless and consistent experiences across giving solutions, church management, messaging, and website tools.

• Collaborate with product managers and engineers to identify user needs, define problems, explore solutions, and balance design decisions with business objectives and technical constraints.

• Work with design leadership to prioritize initiatives and coordinate design efforts across multiple related product areas.

• Plan and conduct customer interviews, usability testing, and qualitative research in partnership with Customer Experience teams, translating insights into actionable product improvements.

• Simplify complex, multi-step workflows and ensure products remain intuitive, accessible, and easy to use for different user groups.

• Contribute to and evolve shared design systems, reusable components, and UX patterns to maintain consistency across web and mobile experiences.

• Leverage AI-powered tools and rapid prototyping techniques to explore concepts, validate assumptions, and improve design efficiency.

• Advocate for customer needs throughout the organization while ensuring design solutions align with strategic priorities and technical architecture.

• Facilitate design critiques, communicate work and recommendations effectively, and provide mentorship to fellow designers.

• Partner with engineering teams during implementation, conduct design quality reviews, and ensure the final product reflects the intended user experience.

Requirements

• At least 5 years of professional product design experience, particularly with complex SaaS applications involving multiple user roles and workflows.

• A strong portfolio demonstrating excellent visual and interaction design, individual contributions to important design decisions, and the use of research to influence shipped products.

• Advanced proficiency in Figma, including reusable components, interactive prototyping, and shared design libraries.

• Practical experience using AI tools to explore design concepts, develop prototypes, or optimize workflows, with examples of measurable improvements to the design process.

• Demonstrated ability to plan, conduct, and synthesize qualitative user research and usability testing to influence product strategy and roadmaps.

• Experience collaborating with engineers throughout development, including reviewing builds, conducting design QA, and supporting web and mobile product launches.

• Strong presentation and communication skills, with the ability to explain design decisions, recommendations, and tradeoffs to senior leaders and cross-functional stakeholders.

• Proven ability to manage and prioritize design initiatives across multiple interconnected product areas.

• Strategic mindset and ability to connect user experience decisions with broader product goals and customer needs.

• Strong problem-solving skills and the ability to transform complex requirements into clear, accessible, and effective experiences.

• Excellent collaboration skills and the ability to build productive relationships with product managers, engineers, and design teams.

• Customer-focused approach, using research, behavioral insights, and feedback to continuously improve digital products.

Preferred qualifications:

• Experience designing Church Management Software (ChMS), giving or fintech solutions, nonprofit technology, or complex administrative platforms.

• Familiarity with product analytics and behavioral data tools such as Mixpanel, Amplitude, FullStory, or Pendo.

• Previous experience as a design lead, mentor, or player-coach within a collaborative product design team.

• Experience influencing product strategy and contributing to the development of scalable design systems.

Additional requirements:

• Must be based in the United States and legally authorized to work full-time without sponsorship.

• Must reside in one of the states where employment is currently supported: AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, or WV.

• Ability to work remotely with a stable workspace and reliable high-speed internet access.

• Willingness to travel approximately 1–2 times per year.

Benefits

• Competitive annual salary ranging from $130,000 to $160,000.

• Fully remote working environment.

• Health insurance coverage.

• Dental and vision insurance, including family coverage.

• 401(k) retirement plan.

• Paid time off.

• Paid sick leave.

• Parental leave.

• Additional employee benefits designed to support personal well-being and professional development.