Network Support Analyst.

Accountabilities:

• Server Administration and Maintenance: Monitor, configure, and maintain server environments to ensure optimal performance, availability, stability, and reliability.

• System Monitoring: Regularly assess server health, resource utilization, and system performance, identifying potential issues and addressing them proactively.

• Patching and Updates: Apply operating system patches, software updates, and security fixes to keep servers compliant with approved standards and protected against vulnerabilities.

• Infrastructure Management: Administer Windows and Linux server environments, ensuring that hardware, operating systems, and supporting applications operate efficiently.

• Backup and Recovery: Implement and maintain backup procedures, perform regular backups, and manage recovery processes to protect data integrity and business continuity.

• Access and Permissions Management: Create and manage user accounts, permissions, authentication mechanisms, and access controls in accordance with security requirements.

• Technical Support and Troubleshooting: Provide infrastructure support to IT teams and employees, investigate server-related incidents, and resolve technical problems promptly.

• Virtualization Management: Support virtualized server environments and maintain infrastructure running on platforms such as VMware and Hyper-V.

• Network Services Support: Maintain and troubleshoot essential network services and protocols, including DNS, DHCP, and TCP/IP.

• Security and Compliance: Apply server hardening practices, maintain appropriate security configurations, and support infrastructure protection initiatives.

• Documentation and Collaboration: Maintain accurate documentation of server configurations, maintenance activities, troubleshooting procedures, and recovery plans while collaborating with remote colleagues.

Requirements:

• Minimum of 5 years of relevant professional experience in server administration, infrastructure support, or a related IT operations role.

• Strong knowledge of server hardware, operating systems, and supporting software.

• Hands-on experience administering Windows and/or Linux server environments.

• Practical experience with virtualization technologies, particularly VMware and/or Microsoft Hyper-V.

• Good understanding of networking fundamentals and protocols, including DNS, DHCP, and TCP/IP.

• Experience with server monitoring, performance management, system maintenance, patching, and software updates.

• Proven experience implementing and managing backup and disaster recovery operations.

• Knowledge of user account administration, permissions management, authentication, and access control mechanisms.

• Understanding of server security, system hardening, and infrastructure protection best practices.

• Strong troubleshooting and analytical skills, with the ability to diagnose and resolve technical issues efficiently.

• Excellent attention to detail and a proactive approach to identifying and preventing infrastructure problems.

• Strong written and verbal communication skills, with the ability to explain technical issues clearly.

• Ability to work independently while collaborating effectively with distributed and remote IT teams.

• Experience administering both Windows and Linux environments is highly desirable.

• Familiarity with both VMware and Hyper-V platforms is an additional advantage.

• Experience creating and maintaining technical documentation, operational procedures, and recovery plans is preferred.

Benefits:

• Remote Work: Fully remote working arrangement based in India.

• Full-Time Employment: Stable, full-time professional opportunity.

• Global Exposure: Opportunity to collaborate with international teams and support enterprise technology environments.

• Technical Development: Hands-on experience with server administration, virtualization, infrastructure monitoring, and enterprise IT operations.

• Professional Growth: Opportunity to strengthen expertise in Windows, Linux, networking, system security, and infrastructure management.

• Collaborative Environment: Work alongside experienced IT professionals in a distributed team environment.