Global Benefits Specialist.

Accountabilities

• Support benefits administration processes, including enrollments, qualifying life events, employee status changes, and terminations across HRIS, payroll, and vendor platforms.

• Reconcile payroll deductions, eligibility files, enrollment records, and insurance carrier invoices, investigating discrepancies and coordinating resolutions with Payroll, HR, Finance, and vendors.

• Serve as a reliable point of contact for employee benefits questions, managing requests from beginning to resolution and providing clear updates.

• Create and maintain employee-facing resources, including benefits guides, FAQs, knowledge-base articles, presentations, and short videos.

• Support virtual new-hire benefits orientations and employee education sessions.

• Test and help implement new technology, AI tools, automated workflows, and process improvements to reduce repetitive tasks and increase efficiency.

• Coordinate with brokers, insurance carriers, payroll providers, and Employer of Record (EOR) partners to ensure smooth benefits operations.

• Contribute to broader global benefits initiatives, including open enrollment, benefits renewals, retirement programs, leave coordination, billing audits, and country-specific benefits projects.

• Support employee well-being initiatives and help simplify complex benefits processes across regions.

Requirements:

• At least 3 years of experience in Customer Success, Customer Support, Finance, Sales Operations, HR, or another operational role.

• Previous benefits experience is an advantage but is not required; training and guidance will be provided.

• Strong Excel and analytical skills, with the ability to independently work with spreadsheets and data from multiple systems.

• Experience reconciling information, investigating discrepancies, validating results, and identifying data inconsistencies.

• Hands-on experience using AI tools to improve productivity, analyze information, or simplify workflows.

• Curiosity about automation, emerging technologies, and opportunities to improve operational processes.

• Excellent written and verbal communication skills, with the ability to explain complex information clearly.

• Experience creating presentations, guides, training materials, or other employee-facing resources.

• Confidence presenting to groups and facilitating virtual sessions.

• Strong ownership, organization, and problem-solving skills, including the ability to manage competing priorities and follow through independently.

• A people-first mindset, sound judgment, and discretion when handling confidential information.

• Ability to collaborate effectively with cross-functional teams and colleagues across different countries and time zones.

Nice to have:

• Experience with Workday or another Human Resources Information System (HRIS).

• Exposure to benefits administration or payroll operations.

• Experience supporting globally distributed teams or international benefits programs.

• Familiarity with U.S. benefits programs and Canadian retirement plans, including 401(k), RRSP, TFSA, or DPSP.

• Experience creating short videos or other engaging employee education content.

• Experience building, testing, or implementing AI agents and automated workflows.

Benefits:

• Remote-first work environment: Work remotely, with flexibility across eligible locations.

• Paid time off: Vacation and time off in accordance with local labor requirements.

• Fully paid parental leave: Support for new parents.

• Home office stipend: Financial support for setting up your home workspace, based on country of residency.

• Professional development: Access to learning courses through an internal development platform.

• Career growth opportunities: Manager training, skills development, knowledge-sharing initiatives, and continuous learning.

• Global collaboration: Opportunities to work with HR, Payroll, Finance, Legal, and external partners across multiple countries.

• AI and automation exposure: Opportunities to introduce creative ideas and use emerging technologies in practical projects.

• Global team environment: Collaborate with colleagues across more than 40 countries in a fully distributed organization.