Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including investments, insurance, deposits, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you. Responsibilities Establish and enhance policies & procedures/guidelines for CBG business operations and consumer products/services to ensure full compliance with regulatory requirements & corporate guidelines. Regular review of end-to-end processes, identify areas for continuous improvement to ensure operational effectiveness, ensure sufficient control and documentation throughout the business process are implemented Provide support to business initiatives including but not limited to launch new product/service for CBG business to ensure that the robust and efficient process are implemented, operational risk is adequately addressed. Prepare and maintain documentation to promote effective operations and protection of interest to both the Bank and customer Manage operation processes and procedures for consumer banking group covering banking products and services under Consumer Banking Group in HK and Macau Ensure business processes are robust and efficiency through continuous review and improvement to address any risk & fraud that might arise. Coordinate with various stakeholders to ensure policies & procedures implemented are compliant to group policies/guidelines and regulatory requirements. Requirements Degree holder in related disciplines Minimum 8 year of relevant experience, preferably in transformation or project management Knowledge of general banking products and services and related regulations Excellent communication and interpersonal skills Good command of written and spoken English and Chinese Location: One Island East Job: COO Office/Business Mgt & Support Schedule: Regular Employee Status: Full time DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.

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