The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for performing basic repairs and maintenance on slot machines, cabinets and stands and for maintaining the machines in good aesthetic condition.
JOB DUTIES AND RESPONSIBILITIES
(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.)
Provides superior customer service, positively effects interactions with external and internal customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
Maintains visual aesthetics of slot machines and video monitors by cleaning slot reels, glass fronts, display signs, and other preventative maintenance tasks.
Deep cleaning of VLT machines: bases and footrests
Remove all trash to exterior trash points during peak times.
Other duties as assigned.
WORKING CONDITIONS/ESSENTIAL FUNCTIONS
This position requires the ability to bend, twist, squat and reach, as well as lift up to 50 pounds, and push/pull up to 50 pounds so as to be able to move slot machines and perform all necessary repairs to them in the shop, as well as on the casino floor.
Must be able to identify problem areas and make all necessary repairs to machines.
Requires ability to communicate effectively with customers, as well as all levels of employees.
Must be able to use all repair equipment required of the position.
Must be able to review and comprehend wiring diagrams.
WORKING CONDITIONS/ESSENTIAL FUNCTIONS - Continued
Ability to work in a drug free environment and pass a chemical dependency test as required.
Must be flexible to work varying shifts and time schedules as needed.
This position operates in a working environment that is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.
JOB QUALIFICATIONS
- Elementary electrical skills, ability to read wiring diagrams and ability to utilize volt-ohm meters.
- Effective communication skills.
These skills are typically acquired through prior related experience or two months’ on-the-job training.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.