A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. Responsible for ensuring seamless program launches and driving continuous improvement for White Cap’s On-Site Technical Solutions. This role focuses on post-sale execution, collaborating with internal functional teams and external vendors to deliver operational excellence, maintain compliance, and optimize processes through data-driven reporting. Major Tasks, Responsibilities and Key Accountabilities Oversee installation and setup of on-site solutions (e.g., mobile branches, vending systems, scanning and autonomous technologies). Partner with Sales, Branch Operations, IT, Finance, and Marketing to align on program requirements and execution. Serve as a liaison between internal teams and external vendors for equipment, technology, and service needs. Facilitate communication and issue resolution across all stakeholders. Monitor program performance through KPIs such as inventory accuracy, service uptime, and customer satisfaction. Identify process gaps and implement improvements to enhance efficiency and scalability. Utilize digital platforms for real-time inventory tracking and reporting dashboards. Provide ongoing support for customers post-launch, including training and troubleshooting. Conduct regular business reviews and share insights for optimization and expansion opportunities. Set vision and goals across branches, ensuring alignment with OSS objectives. Manage and mentor branch managers, providing guidance on performance, compliance, and customer satisfaction. Create and implement training programs for branch managers; work with CDP team to foster new talent. Conduct regular workshops and coaching sessions to improve sales and operational excellence. Ensure onboarding processes for new branch managers and staff are standardized and effective. Work with sales, operations and category/purchasing to align branch activities and broader business initiatives. Nature and Scope Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data. Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct customers of the process. May provide general guidance/direction to or train junior level support or professional personnel. Work Environment Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Typically requires overnight travel 20% to 50% of the time. Education and Experience Typically requires BS/BA in a related discipline. Generally, 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field. Certification is required in some areas. Preferred Qualifications 3+ years in operations, supply chain, or field services within construction or industrial environments. Knowledge of construction trades and safety compliance standards. Strong understanding of jobsite logistics and inventory management. Proficiency with ERP systems (Oracle preferred) and mobile inventory platforms (e.g., CribMaster). Familiarity with vending systems, mobile branch models, and badge-based access technology. Excellent communication and relationship-building skills. If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you. For Illinois job seekers: Pay Range $63,900.00-$102,200.00 Annual Illinois law requires the posting of the salary range for advertised jobs. This range is determined based on market data and internal pay practices to establish a minimum and maximum value for a job. Individual base pay is determined based on a variety of elements including experience, skills, internal equity and other factors. For additional details on benefits, please review the full job description on White Cap Jobs White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, infrastructure, and residential end markets. White Cap operates approximately 500 branches across North America with more than 11,000 employees supporting approximately 200,000 customers. For more information about White Cap, visit about.whitecap.com.

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