Role type: Full-time; Continuing Department: Museums and Collections Salary: UOM 6 - $100,847 - $109,163 p.a. plus 17% super Shape visitor experiences across innovative university museums and galleries / lead diverse front-of-house teams / champion training and development Join us to deliver safe, welcoming and inclusive museum and gallery visits for students, staff and general public Investing in you – 17% superannuation, benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.  The University of Melbourne  We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website. Your next career opportunity: In this role, you will lead front-of-house teams across multiple museums and gallery venues. You will shape inclusive, engaging visitor experiences while ensuring safe, smooth operations every day. Working closely with curatorial, programs and operations colleagues, you will influence how audiences connect with exhibitions. What you will deliver: Lead, mentor and supervise casual Visitor Experience teams to maintain clear expectations, accountability and wellbeing. Plan and deliver recruitment, induction and exhibition training programmes that align with curatorial, operational and service standards. Coordinate day-to-day visitor operations across sites, resolving issues and incidents with timely communication and escalation. Implement visitor experience policies, reporting and feedback systems to support continuous improvement across venues. Contribute audience-focused insights to exhibition and programme planning, ensuring accessibility and engagement priorities are embedded. You may be a great fit if you: Hold a relevant degree or equivalent experience in arts, cultural management, visitor services or related disciplines. Bring strong experience coordinating visitor or customer operations in complex, multi-venue or high-volume public environments. Demonstrate success supervising and coaching large, diverse casual teams, including setting expectations and supporting performance. Design and facilitate engaging training, induction and development activities for staff or volunteers. Apply sound knowledge of risk, occupational health and safety, accessibility and visitor experience in public venues. Use operational data, reporting and incident insights to improve workflows, systems and audience experiences. What we offer you!  We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfilment, including:  Build future financial security with 17% superannuation Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being  Career development opportunities, including access to a range of tailored programs, such as Academic Women in Leadership, and learning platforms including LinkedIn Learning Progressive, considerate leave provisions to empower your work-life balance and well-being, including leading parental leave, gender affirmation leave and cultural leave Salary packaging and access to a range of discounted services including Bupa health insurance, and access to unique cultural and recreational benefits such as discounts for the Melbourne Theatre Company  Health and well-being services including a leading Employee Assistance Program  For more information check out our benefits page!  Your new team: You will join Museums and Collections, part of Chancellery’s Global Culture and Engagement portfolio. The department stewards Buxton Contemporary, Science Gallery Melbourne, Potter Museum of Art, Grainger Museum and other cultural sites. Together, teams collaborate to connect students, staff and communities with collections, creativity, research and diverse cultural perspectives. Be Yourself  The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences. Discover more about Diversity and Inclusion at UniMelb. We're committed to a barrier-free recruitment process and ongoing workplace support, providing adjustments throughout. We warmly encourage applications from people with disabilities. Learn more about how we support an accessible recruitment process. Aboriginal and Torres Strait Islander Applicants  We aspire to be the University of choice for Indigenous Australians. Visit our Indigenous staff page to learn more about our investment and support for Aboriginal and Torres Strait Islander staff. Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team at [email protected].  Application essentials: Visit "apply with us" to learn more about the process, including tips and FAQs. You must have current valid work rights for Australia. Visa sponsorship is not available for this role. A Working with Children Check is required for all positions. If successful, we will guide you through the process and reimburse you. Please upload your resume and a cover letter addressing the Selection Criteria outlined in the Position Description (no more than two pages). Learn more about responding to Selection Criteria Want to know more? For queries related to this specific position, contact Erin Milne at [email protected] For questions related to our recruitment process email Alessandro Storani at [email protected] For recruitment adjustments contact Kim Groizard on +61 3 9035 3218 or at [email protected] (subject: 'Recruitment Adjustments'). Apply today, and join a community that’s shaping the future. Applications close: Sunday 15 November 2026 - 11:55 PM; Melbourne time zone.  Position Description: PD_JR-018460 Visitor Experience Lead.docx PD_JR-018460 Visitor Experience Lead.pdf Explore leadership opportunities to shape the future and growth of the University of Melbourne - Executive Opportunities Welcome to the University of Melbourne – where our vision for positive societal change creates impact. Join our community of world-class thinkers, where innovation thrives, and your ideas shape the future. Why choose us? You'll work among the best, pushing the boundaries of knowledge with passion. Whether you're driving groundbreaking research, inspiring the next generation through teaching, or providing essential professional services, we empower you to excel. At the University of Melbourne, your potential is our priority. Elevate your career, make a real difference, and be part of a diverse community that values your unique contribution. Your journey to professional and personal growth starts here. Discover more at - https://about.unimelb.edu.au/ At the heart of our mission is a commitment to enriching society through education and research. Through our strategy "Advancing Melbourne," we're not just shaping our own future; we're shaping the future of the state, the nation, and our global community. Together, we propel Australia forward, positioning it as an ambitious, forward-thinking leader on the world stage. Our staff play a key role in elevating Australia's reputation and influence globally. Your contributions are the driving force behind our ambition to be a leading force for positive change. Join us, and let's advance Melbourne – and the world – together. Discover more The University has committed to a strategic vision which aims to create a thriving, fair and diverse university community, working together respectfully to make a difference to each other and in the world. Join us on our journey to build a future where everyone in our community can feel a strong sense of belonging, and diverse perspectives fuel success. Discover more Want to know more about us, our processes, or future opportunities? We would love to connect with you! Get in touch with our friendly Talent Acquisition team at [email protected]

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