COMPANY OVERVIEW: Dover’s Vehicle Service Group (VSG) is the global leader in vehicle service equipment. It is one of the founding companies of Dover Corporation, an eight billion dollar diversified global manufacturer. VSG consists of fifteen leading vehicle lifting (Rotary, Forward, Blitz, Ravaglioli etc.), collision repair (Chief), wheel services, diagnostics (Butler, Rotary, Chief and Ravaglioli) and tier-one automotive brands (Warn Automotive) with operations worldwide, including regional business operation centers and large manufacturing facilities in the U.S., Europe and Asia. Summary: Manages one or more national accounts by handling every phase of a lift repair or installation, while providing accurate and timely information to all parties involved. Work requires dispatching tickets, auditing, negotiating, order entry, and follow-ups during each process, while using technical product knowledge to provide assistance to RAI’s and/or audit the work being done by the RAI. This is accomplished by providing excellent customer service, developing product line expertise, and building strong relationship with the national account representatives and the RAI network. Responsibilities: Percentage of Time 35% RAI Management: Identify, negotiate quoted fees, dispatch and follow up with appropriate RAI for each required lift repair or installation, guiding and assisting RAI with technical problems to find solutions, and ensuring RAI understands any special requirements. 35% Account Management: Provide oversight to assigned national account(s), including follow-up, auditing invoices, providing technical descriptions of lift work required, and demonstrating a sense of urgency and helpful demeanor with every request. 20% Order Management: Manage the part and lift order process, from order entry, quoting, auditing and follow-up. This includes all levels of customer interface. 10% Other duties assigned. Requirements: High School graduate or equivalent. Basic knowledge of sales principles. 2 + years in customer service. Above average interpersonal skills, business acumen and problem-solving skills. Strong client follow-up and organizational skills. Working knowledge of Microsoft Word, Outlook and Excel. Preferred: College Degree or a combination of experience and education. Exposure to continuous improvement in a lean environment. This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan. We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site. We Are Dover Dover is a diversified global manufacturer and solutions provider. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainability Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach, our team takes an ownership mindset, collaborating with customers to redefine what's possible. Please be aware of internet job posting fraud as you apply for jobs. Fraudulent parties posing as Dover employees, recruiters, or other agents, may seek to engage with job seekers to steal personal information. These unauthorized parties may use Dover and our affiliated companies’ name and logo to post jobs, engage with job seekers via email, instant messaging, or text, and may even extend job offers electronically. At Dover, we do not ask for personal financial information during phone, in-person, or video interviews, nor do we make offers of employment without first undergoing a thorough recruiting process. We will not ask candidates or new hires to purchase computer equipment for their work requirements. We also will not request a fee to be considered for a job, including any immigration fees. The Federal Trade Commission and the United States consumer protection agency have published resources for detecting job scams. If you have concerns related to these issues, please consider the following actions: 1) File a report with your local police department; 2) File a complaint with the Internet Crime Complaint Center; and/or 3) File a complaint with the U.S. Federal Trade Commission.

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