Position Summary
The 3rd Shift Data Center Technician provides overnight support for enterprise data center and infrastructure operations. This role is primarily responsible for monitoring, maintaining, and supporting data center services and infrastructure to ensure system availability, performance, and reliability. Additional responsibilities include incident response, patch management, vulnerability remediation, software packaging and deployment, and operational support activities.
Work Schedule
- Monday through Friday, 11:00 PM - 7:30 AM Central Time (12:00 AM - 8:30 AM Eastern Time).
- Location: Memphis Data Center, Memphis, TN (Onsite)
- Must be available to support scheduled maintenance windows, patching activities, major incidents, and emergency operational support as required.
- May be required to work weekends, holidays, or alternate shifts to support business and operational needs.
Primary Responsibilities
- Monitor and respond to infrastructure alerts and events using SolarWinds, Splunk, Azure, VMware, and other enterprise monitoring tools.
- Troubleshoot and resolve infrastructure, server, storage, virtualization, network, and cloud-related issues; escalate as required.
- Support day-to-day data center operations, including hardware maintenance, remote hands support, vendor coordination, and operational monitoring.
- Create, update, and maintain incidents, service requests, change records, and operational documentation in ServiceNow.
- Administer and support SCCM/MECM for endpoint management, software deployment, and patch management.
- Coordinate and execute workstation and server patching activities; monitor compliance and validate successful deployments.
- Support vulnerability remediation efforts by reviewing Qualys scan results, validating remediation actions, and assisting with security compliance requirements.
- Package, test, deploy, and maintain software applications using approved enterprise tools and processes.
- Assist with Active Directory, LDAP, CyberArk, Microsoft 365, and account administration activities.
- Develop and maintain SOPs, runbooks, and knowledge base documentation.
- Participate in maintenance windows, major incident response activities, and continuous process improvement initiatives.
- Perform other duties as assigned to support operational requirements.
Requirements
Required Experience
- 3-5 years of experience supporting enterprise infrastructure, data center operations, systems administration, NOC operations, or technical support environments.
- Experience with infrastructure monitoring, incident management, and operational support.
- Experience using SCCM/MECM for software deployment, endpoint management, and patch administration.
- Experience supporting vulnerability remediation and security compliance initiatives.
- Experience with software packaging and application deployment.
Required Qualifications
- Working knowledge of SolarWinds, Splunk, Qualys, SCCM/MECM, VMware, Azure, Windows Server, Active Directory, Microsoft 365, CyberArk, and ServiceNow.
- Experience with PowerShell scripting and automation.
- Strong troubleshooting, communication, and documentation skills.
- Ability to work independently in a 24x7 operational environment.
- Ability to lift, rack, install, and move IT equipment and work within a data center environment.
Preferred Qualifications
- Knowledge of ITIL service management practices.
- Experience supporting enterprise data center and infrastructure environments.
- Familiarity with vulnerability management, security compliance, and patch governance processes.
Benefits
- 401(k) with matching and 100% Vested
- Health Insurance - 3 plans to select from
- Dental insurance
- Vision Insurance
- Health savings account
- Life insurance
- Short Term Disability
- Long Term Disability
- AD&D
- Paid time off
- Professional development assistance
- Training
- Tuition reimbursement
- Flexible schedule
- Flexible spending account
- Referral program
- Paid Legal Plan
- and more....
Ignite IT is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristic. In accordance with EO 13665 Final Rule, Ignite IT will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
Applicants selected may be required to possess and maintain a government clearance
US CITIZENSHIP REQUIRED