The Guest Services Agent plays a vital role in creating exceptional guest experiences from the moment of arrival through to departure.
Duties and Responsibilities:
Greet all guests with a warm, genuine, and personalized welcome.
Handle check-in/check-out procedures efficiently and accurately.
Escort VIP guests when necessary and ensure all preferences and requests are noted and fulfilled.
Provide information about hotel services, facilities, and local attractions, and offer concierge-level assistance.
Act as a liaison between guests and various departments to ensure timely and efficient service delivery.
Maintain effective and professional communication with all departments (Housekeeping, Concierge, F&B, etc.).
Handle guest complaints tactfully and professionally, aiming for swift resolution and satisfaction.
Communicate clearly with the team to ensure guest preferences, special occasions, and requests are anticipated and fulfilled.
Process payments, manage reservations, and perform accurate cashiering functions.
Maintain a clean and organized front desk and lobby area.
Update guest profiles and logs in the system for future reference and service personalization.
NC3 in Front office or any other relevant qualification in Hospitality or Customer Service
Minimum 2 years of experiences as Guest Services Agent or in similar guest facing role
Proficient Communication in English and French, both spoken and written.
Team-oriented with a collaborative mindset and a proactive attitude.
WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
- We believe in continuous learning and growth to help our teams achieve their full potential.
- A strong family spirit is part of our identity, we support and care for one another.
- We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
- Our passion for luxury hospitality is reflected in every detail of the guest experience.
- We are committed to environmental and societal contributions, integrating sustainability into everything we do.
🌿 We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.