We invite you to join the world of luxury hospitality at Raffles Dubai as our new Restaurant Manager - Lobby Lounge to lead and oversee the daily operations of the Lobby Lounge, ensuring the highest level of personalized service, product excellence, and brand representation. The role focuses on creating exceptional guest experiences, driving revenue through strategic initiatives, and maintaining elevated standards consistent with the image of a luxury five-star hotel in Dubai.
KEY ROLES & RESPONSIBILITIES
Operational Excellence
- Oversee and coordinate all Lobby Lounge operations to ensure smooth, efficient, and refined service delivery.
- Ensure ambience, presentation, and service consistently reflect the brand’s luxury standards.
- Conduct regular inspections of service areas to ensure hygiene, cleanliness, and setup excellence.
- Implement and monitor SOPs in line with corporate and local F&B standards.
Guest Experience
- Lead by example in providing gracious, attentive, and intuitive service.
- Handle guest feedback promptly, ensuring effective service recovery and reinforcing guest loyalty.
- Maintain and update a database of guest preferences to support personalized experiences and repeat visits.
- Collaborate with PR & Marketing to plan and execute promotional events, seasonal activations, and themed offerings.
Team Leadership & Development
- Demonstrate superior product knowledge across all menu items, including afternoon tea, beverages, and seasonal offerings.
- Recruit, train, and develop a high-performing team that embodies the hotel’s service philosophy.
- Conduct daily briefings, performance evaluations, and ongoing training focused on guest engagement, product knowledge, and upselling.
- Foster creativity and initiative among team members to enhance guest experiences.
- Ensure professional grooming and behavior in line with brand standards.
Financial Performance
- Manage outlet financial performance through cost control, inventory management, and revenue optimization.
- Collaborate with F&B Management and Finance to review budgets, forecasts, and profit margins.
- Monitor sales trends, identify opportunities, and implement strategies to maximize profitability.
Collaboration & Compliance
- Liaise effectively with Kitchen, Engineering, Housekeeping, and Stewarding teams to ensure seamless operations.
- Ensure full compliance with HACCP, Dubai Municipality, and hotel sustainability, health, and safety standards.
- Oversee daily opening and closing procedures, cash handling, and reporting accuracy.
What will you bring to this role?
PERSONAL ATTRIBUTES
- Strong sense of ownership and attention to detail, reflecting a five-star service culture.
- Exceptional communication and interpersonal skills.
- Sophisticated presentation and grooming reflective of a luxury environment.
- Strong leadership and people management abilities.
- Creative mindset with a passion for hospitality and guest engagement.
- Culturally aware and capable of managing a diverse, multicultural team.
- Excellent problem-solving and decision-making skills.
- Embrace the Raffles brand promise and luxury in your role and in all your interactions.
- Foster an inclusive environment where every individual feels valued and respected
- Create an environment where colleagues are empowered, supported and recognized
- Drive top performance to achieve exceptional results
QUALIFICATIONS
- Advanced knowledge of luxury service standards (e.g., LQA) preferred.
- Degree or Diploma in Hospitality Management or equivalent.
- Fluent in English; additional languages are an asset.
EXPERIENCE
- Minimum 3–5 years of F&B management experience in a luxury hotel or upscale restaurant environment.
- Proven success in managing high-volume operations with a focus on afternoon tea, lounge, or all-day dining concepts.
- Demonstrated track record in guest satisfaction and team development.
Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.