Summary
As a Resort Host, you will create a warm and personalised experience for guests throughout their stay at Banyan Tree Dubai. From welcoming arrivals to ensuring a smooth departure, you will combine efficient front office service with thoughtful attention to individual preferences, helping every guest feel recognised and cared for.
Key Responsibilities
Guest Experience & Service
- Welcome guests warmly and deliver personalised service in line with Banyan Tree standards.
- Anticipate guest needs, recognise preferences and special occasions, and arrange thoughtful touches.
- Share recommendations on resort facilities, dining, wellness experiences and local attractions.
- Handle guest enquiries and concerns with care, resolving issues within your authority and escalating where needed.
Front Office Operations
- Manage check-in and check-out efficiently, ensuring accurate registration, room allocation and billing.
- Prepare for arrivals by reviewing reservations, guest preferences and special requests.
- Maintain accurate guest profiles, reservation details and operational records in the property management system.
- Process payments, deposits and foreign currency transactions in accordance with hotel procedures.
- Support room readiness coordination and keep guests informed of any arrangements affecting their arrival.
Coordination & Follow-up
- Work closely with Housekeeping, Concierge, Guest Experience, Food & Beverage and other departments to fulfil guest requests.
- Record and follow up on requests to ensure timely completion.
- Communicate relevant guest information and outstanding actions during shift handovers.
- Support colleagues during busy periods to maintain consistent service.
Revenue & Product Knowledge
- Identify opportunities to recommend room upgrades and resort experiences that suit guests’ interests.
- Maintain current knowledge of room categories, packages, promotions and loyalty programme benefits.
- Apply agreed rates and charges accurately and explain them clearly to guests.
Standards & Safety
- Follow front office procedures, brand standards and cash handling requirements.
- Protect guest privacy and handle personal information with discretion.
- Maintain a professional presentation and an organised reception area.
- Follow emergency procedures and promptly report safety concerns or unusual incidents.
Experience & Qualifications
- Previous experience in front office or guest services, preferably within a luxury hotel or resort.
- A qualification in hospitality or a related field is an advantage.
- Familiarity with Opera or a similar property management system is preferred.
Skills & Competencies
- Strong spoken and written English; additional languages are an advantage.
- Warm communication style and confident interpersonal skills.
- Ability to manage multiple priorities while maintaining accuracy and attention to detail.
- Practical problem-solving skills and a strong commitment to following through on guest requests.
- Understanding of front office billing, payment handling and service standards.
Personal Attributes
- Approachable, attentive and proactive.
- Calm and professional under pressure.
- Collaborative and respectful of different cultures and individual needs.
- Flexible to work shifts, including nights, weekends and public holidays.
What awaits you...
- The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
- The ability to challenge the norm and work in an environment that is both creative and rewarding.
- Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
- A competitive package and plenty of development opportunities.