Job Category: Administrative & Clerical Work Shift/Schedule: 8 Hr Morning - Afternoon Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role: Job Summary This position is designed to manage incoming calls, requests for PST visits, day of surgery work-ups and phone interviews and complete a scheduled appointment. The employee screens all calls provided by a physician office or other resource unit collecting the clinical information required to schedule the appropriate type and time of appointment. This position is critical for all customer needs and future interaction between patients, physician offices and resources within the corporation. The employee will also collect and enter required statistics for monitoring and data collection. Minimum Job Qualifications Licensure or other certifications: Educational Requirements: High School Diploma or GED. Minimum Experience: CRT experience. Other: Preferred Job Qualifications Preferred Licensure or other certifications: Preferred Educational Requirements: Medical Terminology. Preferred Experience: Some medical office experience. Other: Job Specific and Unique Knowledge, Skills and Abilities Good interpersonal skills Good communication and customer service skills Good organization skills Medical Terminology knowledge Essential Tasks and Responsibilities Screens all calls and accurately schedules PST appointments. Collects patient medical history and scheduled procedural information and records accurately. Obtains pertinent medical records for pre-operative charts. Sources may include physician offices, HIM, computerized documentation systems, diagnostic testing centers, etc. Assists with preparation of PST charts for nursing staff. Compiles statistics daily, weekly and monthly. Functions as a superuser for FaxCert system. Identifies, labels, and indexes all data received through FaxCert system. Participates in training and orientation of new employees. Complete all other duties as assigned. Physical Demands Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time Weight Carried: Up to 20 lbs, Occasionally 0-30% of time Vision: Light, Occasionally 0-30% of time Kneeling/Stooping/Bending: Occasionally 0-30% Standing/Walking: Occasionally 0-30% Pushing/Pulling: Occasionally 0-30% Intensity of Work: Occasionally 0-30% Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. NGHS: Opportunities start here. Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status. Northeast Georgia Health System (NGHS) is a non-profit on a mission of improving the health of our community in all we do. Our team cares for more than 1 million people across the region through five hospitals and a variety of outpatient locations. Northeast Georgia Medical Center (NGMC) has campuses in Gainesville, Braselton, Winder, Dahlonega and Demorest – with a total of more than 850 beds and more than 1,200 medical staff members representing more than 60 specialties. Learn more at www.nghs.com.

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