⭐️ Your Impact:
- Own our B2B customer relationships: be the main point of contact for our B2B customers, run the weekly meetings and own SLAs and customer success.
- Steer the B2B portfolio and pipeline: manage customer pricing so our partners earn stable margins, and steer volume towards the most profitable projects to keep partners well utilized.
- Launch new B2B customers: own onboarding and pilots, including internal and external processes, tech needs and the first projects actually landing.
- Hold Smalt and our partners accountable: track delivery against our SLAs, flag operational issues early and solve them with Operations and our partners. Align partner capacities for B2B volume.
- Enable our partners: onboard and train new partners on the B2B business.
- Secure cash inflow: own payment terms with B2B customers and make sure cash is collected on time.
- Scale through tech: work with Product on our B2B portal to automate inbound volume and cut manual work.
✨ What Makes You a Great Fit:
- 3–5 years in B2B account management, key account management or partnerships, ideally in energy, installation, home services or a marketplace / platform business.
- You’ve managed pricing and commercial terms with enterprise customers, not only the relationship.
- You understand operational delivery: SLAs, capacity planning and escalations with external field partners.
- You’re comfortable with numbers: margins, utilization and cash collection are KPIs you steer, not just report.
- C2-level German plus fluent English. Our customers and partners talk to you in German by default.
- Nice to have: background in PV, heat pumps, wallboxes or the electrical / SHK trades; hands-on CRM experience.
Mindset & Working Style
- Owner: You don’t consider a deal done at contract. You stay close until projects land and invoices are paid.
- Bridge-builder: You’re equally credible with a corporate energy provider and a Meister running a 5-person business.
- Commercially sharp: You protect margins and push back when a deal isn’t good for our partners or for Smalt.
- Structured: You build processes and dashboards that scale, not one-off fixes.
- Resourceful: You build your own scaffolding in a ~20-FTE environment and ask for help on the right things, not on everything.
☀️ Why You'll Love Working With Us:
- Attractive VSOP package
- Market rate compensation and a performance-based bonus
- Deutschlandticket or Urban Sports Club membership
- Steep learning curve at the intersection of tech, product and operations
- Hybrid work setup (2 days in our Berlin office required)
- Flat hierarchies, fast feedback and a supportive, ambitious team
- Real ownership and impactful projects from day one