Key Responsibilities
- Analyze requirements and requests and create or review technical solution designs.
- Customize and enhance OpenText Service Manager (SM9) solutions, including software redesign and code optimization.
- Implement OpenText ITSM tool suites and support architecture planning.
- Develop, migrate, and maintain workflows and service management processes.
- Collaborate with stakeholders to clarify and refine business requirements.
- Support Incident and Problem Management activities within the ITSM environment.
- Deploy enhancements and fixes to test and production environments.
- Participate in major release activities, including up to four annual releases.
Required Skills & Qualifications
- Experience with OpenText Service Manager (SM9) development and customization.
- Good knowledge of JavaScript.
- Understanding of IT Service Management (ITSM) processes and best practices.
- Knowledge of IT Asset Management (ITAM) and Enterprise Service Management (ESM).
- ITIL Foundation v4 certification is preferred.
- Ability to work independently and within Agile/Scrum teams.
Language Skills
- German: Professional working proficiency for stakeholder communication and Scrum ceremonies.
- English: Nice to have
WHY SHOULD YOU CHOOSE US?
We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:
- Financial benefits
- Benefits with focus on learning and development
- Benefits with focus on health and sport
- Benefits with focus on family and work – life balance
- Other benefits
For more information about our benefits click to Benefits
Salary
Final salary is negotiable.
We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 3100€ /brutto.
Additional information
* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.