To support the effective implementation of the regulated Consumer Financial Education (CFE) strategy aimed at empowering individuals and communities with the knowledge, skills, and confidence to make informed financial decisions. This role supports Standard Bank Group to align with and fulfil the Broad-Based Black Economic Empowerment Act's Financial Sector Code (FSC) and FSCA requirements for Consumer Financial Education.
Type of Qualification: First Degree
Field of Study: Education
Type of Qualification: NQF Level 7 (BSc /BCom/ BA)
Field of Study: Human Resource Development /Training
Experience Required
Client Coverage
Personal and Private Banking
3-5 years
Experience in using blended learning methodologies, both face-to-face and digital to facilitate financial education for varied groups of the population leading to knowledge transfer, attitude shifts and eventually influence behavioural change
3-5 years
In-depth knowledge and understanding of the Consumer Financial Education landscape in South Africa
3-5 years
Understanding of the legislative landscape on Consumer Financial Education in South Africa and experience with the B-BBEE Act’s Financial Sector Code – specifically (GN500), FSCA’s CFE Standards and National Treasury’s Strategy for CFE
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Developing Expertise
- Empowering Individuals
- Establishing Rapport
- Exploring Possibilities
- Interacting with People
- Managing Tasks
- Providing Insights
- Pursuing Goals
- Taking Action
- Understanding People
Technical Competencies:
- Business Administration Skills
- Client Servicing
- Coaching and Mentoring
- Content Creation and Management
- Content Curation
- Continuous Learning Skills Development
- Customer Understanding ( Consumer Banking)
- Facilitation
- Heart of Customer Experience
- Insight Storytelling
- Instructional Design
- Learning Administration
- Learning and Development Strategy
- Learning Data Analytics
- Learning & Development Implementation
- Programme Management
- Project Management (Project Mgmt)
- Project Planning
- Written Communication