- Campaign & Program Execution: Coordinate and execute Field Service Actions (FSAs), recall programs, and service enhancements across regional and global markets.
- Launch & Strategy Alignment: Align recall launch strategies with global engineering timing to ensure part readiness, swift documentation release, and minimal market rollout delays.
- Repair Strategy & Documentation: Review technical repair procedures, bulletin updates, and dealer instructions to identify localized execution challenges (e.g., local tooling, chemical/sealant availability, unique regional variants).
- Cross-Functional Coordination: Collaborate with global field service engineering, global recall teams, parts supply & logistics, and local dealer operations to resolve technical roadblocks.
- Data Analytics & Metric Tracking: Monitor recall completion rates, parts usage metrics, and issue resolution logs using internal OEM quality databases.
- Educational Qualification: Bachelor's degree in Engineering (Automotive, Mechanical, Mechatronics, Electrical, or related discipline) or an equivalent accredited automotive technical qualification.
- Professional Experience: 5 to 1 0 years of technical experience in the automotive industry (such as field service engineering, automotive service operations, product concern resolution, or quality/launch management). Domain Knowledge: Broad understanding of automotive vehicle systems, technical service manuals, repair procedures, and dealership service operations.
- Technical & Software Skills: Proficiency in MS Excel, PowerPoint, and automotive technical/quality databases (e.g., PTS, WERS, or regional dealer management platforms).
- Communication: Strong verbal and written technical communication skills to interact across global time zones and diverse regional teams.
- OEM / Recall Experience Direct prior experience in managing vehicle recall campaigns, Field Service Actions (FSAs), or warranty engineering within an OEM environment.
- Dealer & Field Engineering Exposure: Hands-on experience working directly with automotive dealer networks, technical support hotlines, or field service technicians.
- Data & Process Tools: Familiarity with data analysis tools (such as SQL, Power Bl, or Al/automation workflows) and global OEM quality tracking tools.
- Project Management Skills: Formal certification or proven experience in project management (e.g., PMP, Agile) and cross-functional team coordination.
MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.