Get to Know the Role
We are seeking a strategic and results-driven Merchant Acquisition Lead to join our organization in Jakarta, Indonesia. In this pivotal role, you will lead the merchant acquisition strategy and drive business growth by building and managing a high-performing team. You will be responsible for identifying, recruiting, and onboarding new merchants while establishing strong partnerships that expand our market presence across the region. This position offers the opportunity to shape our merchant ecosystem and make a significant impact on our organization's growth trajectory.
The Critical Tasks You Will Perform
- Develop and execute merchant acquisition strategies aligned with business goals and opportunities in Indonesia and Southeast Asia.
- Lead and mentor acquisition specialists, setting targets and ensuring accountability.
- Identify high-potential merchants through market research and analysis.
- Negotiate mutually beneficial partnership agreements.
- Oversee onboarding to ensure a smooth merchant experience.
- Track KPIs, including acquisition costs, conversion rates, and merchant lifetime value.
- Build relationships with key merchant partners and serve as their primary contact.
- Collaborate with Product, Operations, and Finance to improve merchant support and acquisition processes.
- Report on performance, pipeline, market trends, and strategic recommendations to senior leadership.
- Implement process improvements to increase team efficiency and acquisition effectiveness.
What Essential Skills You Will Need
- 6+ years in merchant acquisition, business development, or sales leadership
- Proven success acquiring and onboarding B2B merchants or partners
- Experience leading sales or acquisition teams
- Strong negotiation, relationship-building, and communication skills
- Analytical and strategic thinker, able to use data to drive growth
- Proficient in CRM, sales management, Microsoft Office, and BI tools
- Project management skills; able to manage multiple initiatives
- Knowledge of payments, fintech, or e-commerce preferred
- Southeast Asian or emerging-market experience preferred
- Fluent in English; Indonesian or other local languages a plus
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.