MISSION :
As we expand our Debt Collection capabilities across Asia Pacific, we are building a high-performance team to deliver commercial recovery outcomes supported by world-class risk data and underwriting expertise. The Commercial Debt Collector is responsible for managing assigned domestic and international commercial debt collection (B2B) cases for Indonesia, with the objective of maximising recovery while protecting client relationships and Coface's reputation. The role conducts amicable collection activity, coordinates legal or external recovery where required, maintains accurate case records and works with clients, debtors, partners and Coface entities to achieve timely, compliant and commercially sound outcomes.
MAIN RESPONSIBILITIES:
- Manage an assigned portfolio of collection files and take timely action in line with Coface procedures, delegation levels and agreed service standards.
- Contact business debtors through appropriate channels, understand the reason for non-payment, clarify commercial disputes with the relevant parties, negotiate payment arrangements within delegated authority and follow up on agreed commitments.
- Review supporting commercial documents and available case, financial and commercial information to assess recovery prospects, define an effective recovery approach and escalate material concerns when required.
- Maintain professional communication with clients and provide clear, timely updates on case progress, prospects, actions and outcomes.
- Coordinate cases handled by lawyers, external collection partners, foreign Coface entities or other service providers, including assigned cases involving overseas business debtors, and follow up regularly on case progress and next actions.
- Assess when amicable collection should be escalated for legal or other recovery action, discuss the proposed action with the supervisor and obtain the required approval before instructing lawyers or committing costs; prepare the supporting case documentation.
- Record all material actions, correspondence, commitments, costs and recoveries accurately and promptly in the relevant Debt Collection systems.
- Support accurate invoicing, fee calculation, remittance and reconciliation by providing complete and reliable case information.
- Handle complaints, commercial disputes and sensitive debtor interactions professionally, seek supporting information from clients and debtors, and escalate unresolved disputes and legal, compliance, reputational or operational risks.
- Contribute to improved recovery results, timely case progression, client service and operational quality through disciplined case management and continuous improvement. Prepare case status and collection performance reports for management review.
- Collaborate with Sales, Account Management, Legal, Finance, Claims and international Debt Collection colleagues to ensure consistent service delivery.
- Comply with applicable laws, regulations, data-protection requirements, internal policies and Coface standards at all times.
KEY PERFORMANCE INDICATORS
- Recovery amount and recovery rate on the assigned portfolio.
- Timeliness and quality of collection actions and follow-up.
- Case ageing, cycle time and adherence to service standards.
- Accuracy and completeness of system records, documentation and financial information.
- Client service quality, timely case reporting and complaint handling.
- Compliance with delegations, procedures and regulatory requirements.
Ideal candidate:
- Minimum 2-4 years of relevant experience in commercial debt collection (B2B), business receivables recovery, related credit control, claims or legal recovery experience should include demonstrable exposure to collecting overdue commercial debts.
- Demonstrated ability to negotiate payment and manage difficult or sensitive conversations professionally.
- Working understanding of commercial contracts, invoices, statements of account, delivery or acceptance evidence and basic financial information; working knowledge of legal processes relevant to commercial debt recovery.
- Ability to manage a portfolio systematically, prioritize cases, meet deadlines and work independently within agreed procedures and delegated authority.
- Strong written and verbal communication skills with clients, debtors, partners and internal stakeholders.
- Sound judgement, persistence, attention to detail and a results-oriented approach.
- Fluent Bahasa Indonesia and proficient written and spoken English to communicate with overseas clients, Coface entities and collection partners.
- Proficiency in Microsoft Office applications, particularly Outlook, Word and Excel, and ability to maintain accurate records in collection systems.
- Bachelor's degree or diploma in Business, Finance, Accounting, Law or a related discipline is preferred, or equivalent relevant professional experience.
- Hybrid working model after the first month
- Great place to work: central and modern office
- Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program…
- Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field