Sibylline is seeking an experienced security operations professional to serve as Supervisor supporting the client’s 24/7 global security operations. Reporting to the Manager, the Supervisor will provide shift leadership and operational oversight for personnel and activities.
The Supervisor will oversee alarm response activities, dispatch coordination, access control operations, incident management, CCTV monitoring, emergency communications, and quality assurance processes while ensuring adherence to established procedures.
The role serves as a key escalation point for Operators and acts on behalf of the Manager when required.
This is an on-site role at the client's Los Angeles office. This role requires you to work 5x8-hour shifts, rotating early, late, and nights, including weekends, with flexibility to cover gaps as needed.
Responsibilities
- Supervise daily shift activities and lead Operators.
- Review alarms, incidents, dispatches, and escalations to ensure proper handling.
- Support emergency response and incident coordination activities.
- Monitor CCTV, access control, and badge management processes for quality and compliance.
- Review reports, logs, and documentation for accuracy and completeness.
- Conduct shift handovers and maintain operational continuity across shifts.
- Provide coaching, mentoring, and on-the-job training.
- Support workforce scheduling, coverage, and escalation management.
- Act as shift lead during critical incidents and facility disruptions.
Requirements
- Strong operational security and incident management experience.
- Ability to prioritize multiple incidents and competing operational requirements.
- Strong written communication and report review skills.
- Knowledge of access-control, CCTV, dispatch, and alarm monitoring platforms.
- Experience supervising or mentoring personnel preferred.
- Bachelor's degree or equivalent experience preferred.
- 3+ years of operational security, GSOC, or security operations experience.
- Previous supervisory, shift-lead, coaching, or mentoring experience preferred.
This position is moderately self-directed and requires understanding and compliance with company policies, procedures, and values. The position works in an on-site office environment utilizing a computer and standard office equipment. While performing the duties of this job, the employee is regularly required to interact collaboratively with the team and stakeholders and communicate via phone, video phone, or text messaging. The employee may be required to occasionally lift and/or move up to 20 pounds. The position may require travel up to 5%.
Benefits
- Salary Range: $84,000 - 105,000
- 401(k) up to 5% matching
- Medical/Dental/Vision
- Basic Life and AD&D Insurance
- Long Term/Short Term Disability
- PTO: 160 hours (20 days) accrued per year
- Sick: 9 days front-loaded
- 11 Federal Holidays, with the day back in lieu, if worked
- 3 Bereavement days
- Employee Assistance Program and Employee Discount Program
Interview Process
- Initial call with our Talent Acquisition team member
- Panel interview with some of the team members and hiring managers at Sibylline
- Meet and Greet with the client
Research indicates that certain groups are less likely to apply for a position unless they meet every single requirement. If you meet some of the requirements and can offer a unique perspective for this role, we strongly encourage you to apply—you might be the perfect fit we're looking for!
Sibylline is committed to the recruitment and selection of candidates without regard to sexual orientation, gender, ethnicity, age, political beliefs, culture, and lifestyle. We are committed to fostering a business culture that reflects these values and promotes equal opportunity.