Would you like to be part of the team that provides provides first level support on all of Melita's Technology areas? As a NOC Technician, you will have the opportunity to provide such support while monitoring, reporting and eventually escalating any technical issues on Melita’s Network (Core and Distribution) and Technical Centre Facility as part of the Network Operations Center (NOC).
Responsibilities:
Test, install repair and upgrade any equipment that needs maintenance
Lay and terminate cable (Copper, Coax, and Fibre) in the Technical/Mobile/Data Centre
Monitor and perform first level troubleshooting on all international IP Transit circuits
Provide remote hands and eyes support for Data Centre customers (e.g. pass new cables (FO/Copper), power cycle of equipment, hardware replacement)
Provide first level support to Business Fibre Customers on connectivity issues
Update documentation of new installed equipment (internal and Data Centre customers)
Have technical qualifications in Electrical, Electronics, Information Technology or Telecommunications
Have experience in a technical role
Be fluent in written and spoken English; knowledge of Maltese would be considered an asset.
Be a team player
Be meticulous and have an eye for detail
Be well versed in use of standard PC software
Be able to solve issues in the least time possible