Responsible To:
Senior Housekeeping Team / Assistant Head Housekeeper
Purpose of the Role
To support the housekeeping team in delivering a five-star standard of cleanliness and presentation, ensuring all guest rooms and public areas exceed expectations and contribute to memorable guest experiences.
Key Responsibilities
Guest Experience & Quality
- Prepare guest bedrooms and public areas to Forbes 5★ standard
- Deliver turndown service to a +1 standard
- Support guest laundry services to a high-quality standard
- Respond to guest requests promptly, with a genuine sense of interest
- Report maintenance issues or quality concerns
Team Support
- Work collaboratively with the team to maintain a positive and productive environment
- Support colleagues during busy periods
- Assist with cleaning and maintaining team areas and accommodation
Productivity & Organisation
- Restock cleaning supplies and equipment
- Ensure rooms are cleaned within allocated timeframes
- Report and follow up on faulty equipment
- Follow SOPs and suggest improvements where appropriate
Health & Safety
- Comply fully with health & safety procedures
- Follow “see it, sort it, fix it” approach to risks and hazards
Sustainability
- Work in line with the company’s sustainability and environmental standards
About You
- High attention to detail and pride in your work
- Positive attitude and team player
- Reliable and able to work efficiently under pressure
- Passion for hospitality and delivering exceptional standards
Key Behaviours
- Friendly, helpful, and approachable
- Driven to achieve high standards
- Honest and trustworthy
- Willing to learn and develop
Benefits of Working at The Torridon
Stunning workplace environment — Employees work in one of Scotland’s most breathtaking Highland settings, surrounded by mountains, lochs, and nature, which contributes to wellbeing and work satisfaction.
Strong Team culture — A close‑knit, supportive team where staff are valued, recognised, and encouraged to grow within a family‑owned business.
Training and development — Opportunities for professional development, skills training, and career progression within a luxury hospitality environment.
Excellent accommodation — On‑site accommodation - brand new self-contained home with own bedroom bathroom and shared kitchen.
Meals — High‑quality staff meals provided during shifts, reflecting the resort’s strong food culture.
Discounts and perks — Staff discounts on dining, activities, and stays, allowing employees to enjoy the resort’s facilities.
Work–life balance — A more balanced pace compared with city hotels, with access to outdoor activities such as hiking, kayaking, and cycling right on the doorstep.
Sustainability‑focused workplace — Being part of an environmentally responsible business with strong green credentials and eco‑friendly operations.
Recognition and reward — Regular acknowledgement of your contributions, including awards, incentives, and opportunities to take part in special events.
Unique hospitality experience — Working in a luxury, independent property where personalised service and craftsmanship matter more than corporate processes.