Responsible To:
F&B Supervisor / Assistant Manager
Purpose of the Role
To deliver a five-star, professional food and beverage service to guests, ensuring every interaction exceeds expectations and creates memorable experiences. The role supports the smooth, efficient, and faultless operation of food and beverage service across the resort. [restaurant...escription | Word], [asssistant...escription | Word]
Key Responsibilities
Guest Experience & Service
- Provide friendly, professional, and attentive service at all times
- Serve food and beverages across breakfast, lunch, afternoon tea, dinner, and room service
- Anticipate guest needs and deliver a “+1” service experience
- Communicate confidently with guests to ensure expectations are exceeded
- Handle guest requests and feedback promptly and professionally
Service Delivery
- Prepare and maintain restaurant and service areas to 5★ standards
- Assist with hosting, seating, and serving guests
- Support smooth coordination between kitchen and front of house
- Ensure cleanliness, presentation, and organisation of all service areas
- Assist with polishing, cleaning, and resetting for service
Team Support
- Work collaboratively with the F&B team to maintain a positive and productive environment
- Support colleagues during busy service periods
- Communicate effectively with kitchen and other departments
Productivity & Organisation
- Assist with stock control, restocking, and equipment organisation
- Ensure all service duties are completed efficiently and on time
- Follow SOPs and contribute ideas for continuous improvement
Health & Safety
- Follow all food hygiene, allergen, and licensing regulations
- Maintain a safe working environment at all times
- Report hazards or issues using “see it, sort it, fix it” approach
Sustainability
- Work in line with The Torridon’s sustainability policies
- Minimise waste and support environmentally responsible practices
About You
- Passionate about hospitality and guest service
- Positive, friendly, and team-focused
- Strong attention to detail and high standards
- Willingness to learn and develop
- Previous experience beneficial but not essential
Key Behaviours
- Friendly and approachable
- Driven to deliver excellence
- Honest and reliable
- Passionate about making people feel special
Benefits of Working at The Torridon
Stunning workplace environment — Employees work in one of Scotland’s most breathtaking Highland settings, surrounded by mountains, lochs, and nature, which contributes to wellbeing and work satisfaction.
Strong Team culture — A close‑knit, supportive team where staff are valued, recognised, and encouraged to grow within a family‑owned business.
Training and development — Opportunities for professional development, skills training, and career progression within a luxury hospitality environment.
Excellent accommodation — On‑site accommodation - brand new self-contained home with own bedroom bathroom and shared kitchen.
Meals — High‑quality staff meals provided during shifts, reflecting the resort’s strong food culture.
Discounts and perks — Staff discounts on dining, activities, and stays, allowing employees to enjoy the resort’s facilities.
Work–life balance — A more balanced pace compared with city hotels, with access to outdoor activities such as hiking, kayaking, and cycling right on the doorstep.
Sustainability‑focused workplace — Being part of an environmentally responsible business with strong green credentials and eco‑friendly operations.
Recognition and reward — Regular acknowledgement of your contributions, including awards, incentives, and opportunities to take part in special events.
Unique hospitality experience — Working in a luxury, independent property where personalised service and craftsmanship matter more than corporate processes.