The Sales & Account Manager is responsible for both acquiring new clients and managing existing accounts. Ideal candidates will have a strong background in the international logistics and exceptional communication skills, and a passion for delivering client success.
Responsibilities
- Quote domestic and international air shipments (primarily export, some import)
- Access proprietary pricing system with multiple platforms to retrieve pricing
- Apply markup percentages as instructed by management
- Gather trucking costs, airline costs, and transfer costs for export shipments
- Contact overseas agents/partners to obtain international pricing quotes
- Compile complete pricing packages and send quotes to customers
- Follow up with customers on submitted quotes
- Coordinate with operations team once customer accepts quote and books shipment
- Handle both air freight pricing (primary focus) with minimal ocean freight
- Communicate with carriers to verify availability and pricing in specific regions (e.g., Kentucky)
- Work with airlines such as American Airlines in Atlanta or Miami for shipment routing
Requirements
- Exceptional spoken and written English
- Neutral or very minimal accent
- Polished, professional phone presence
- Proven sales experience
- Proven appointment-setting and lead-conversion experience
- Experience handling inbound and outbound calls
- Experience following up and nurturing leads
- Comfortable making outbound sales calls
- Strong closing ability
- Highly proactive and accountable
- Able to work independently without constantly waiting for instructions
- Customer service experience
- CRM experience
- Experience working toward measurable sales and conversion KPIs
- Custom recruitment required for specialized freight forwarding background with experience in quoting domestic and international air shipments (export and import).
- Candidate must have worked with a 3PL or freight forwarding company in the U.S. (e.g., Seiko, Pilot, Continental Freight Forwarding, AIT).
System and Work Setup Requirements
- A stable and high-speed internet connection preferably 25 MBPS or higher with backup in cases of power interruption or service provider issues.
- Own PC/laptop with 8GB RAM, and a processor of Core i5 / AMD Ryzen 3 / 2013 Mac equivalent or higher; Windows 10 or above / Catalina 10.15 or newer; with up-to-date web browsers, and security software, 500GB/128 SSD storage
- Headset/earphone with noise cancellation and webcam at 720p or higher resolution
- A designated, quiet, and well-organized workspace free from distractions to facilitate focused work
- Need to learn and work within Zenoti and any additional CRM/communications systems we implement.
Benefits
- Permanent remote work setup
- Competitive starting rate paid in USD
- Internet Allowance
- HMO Insurance
- Retirement Fund
- Paid US holidays
- Paid Vacation and Sick Leaves