[MBA Summer Internship 2027] CEG Project Management Intern (Bangkok Based).

Summer Internship Period: 24th May - 30th July 2027
Get to know our team:   

The Customer Experience Group (CEG) of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with other subsidiaries of Booking Holdings and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance.  

The opportunity:  

Get to learn project management in the Customer Experience Group (CEG). The role is responsible for managing global operational excellence, focusing on (i) automation of customer/partner service and support (ii) process optimization, (iii) operations team’s performance improvement (iv) improving trust and operations with our diverse partners. This internship can serve as a good transition from software engineering/technical field to business, and vice versa.  

In this role, you'll get to:   

• Learn about and understand core issues affecting the business, identify opportunities for improvement, and develop testable hypotheses to fix the problem, including by leveraging AI-enabled tools and effective prompting techniques. 

• Lead analysis aiming at processes improvement, workflow automation and implementation of new product improvements. You will need a combination of technical and analytical skills, knowledge of prompting or AI-enabled tools, and project management/communication skills to be successful in this role. 

• Analyze data to ensure that the output of processes is achieved; identify key issues and risks, report accordingly to management and propose solutions to be implemented  

• Support product or commercial initiatives and ensure good coordination and collaboration between the teams in various Agoda departments as well as within the CEG organization to achieve projects milestones and goals  

• Understand the different stakeholder relationships within and outside of Agoda related to driving our bottom line  

• Be involved in operational flow development, analysis aimed at improving processes, activity automation, and new product improvement implementation. This is a hands-on role where you may have to conduct many of your own data analyses (SQL, Metabase, ThoughtSpot, & Tableau). You will need a combination of technical, analytical, and project management/communication skills to be successful in this role.  

• Work closely with Product Management, Commercial, Engineering, and Tech teams to improve CEG for end users, while collaborating with stakeholders across different levels of the organization and presenting insights and recommendations to senior leadership team.   

What You'll need to succeed  

• Able to do the internship from 24th of May to 30th July 2027 (10-week program) 

• Currently an MBA student and will hold student status until the end of internship 

• Must have working rights in Thailand or studying MBA full-time in Thailand 

• Ability to work in a fast-paced, dynamic, multicultural environment   

• Positive attitude, proactive, and hands-on, with a willingness to learn and adapt 

• Fluent in English both spoken and written  

• Strong numerical acumen with structured logical thinking and problem-solving skills    

• SQL & programming knowledge is a big plus 

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