Work Location - Brisbane ONLY What you’ll do This is an exciting entry level opportunity for those starting or continuing their career in customer service where you will support customers with their Fit2Work background checks and employment screening services. As part of this contact centre role you will be responsible for Identifying and meeting the needs of the customer and providing a high level of customer service while providing information and answering questions, and explaining products and services. You will be joining a diverse team and supported by an experienced team leader where you will be provided with structured training for 3-4 weeks. There are ample opportunities for career progression and great company benefits including an extra leave, discounts, as well as training and development. You will also be available to work across a roster from 07:00am - 5:00pm, Monday-Friday, although we are usually able to align rosters to our team’s first preferences. This is a full time role based in the Brisbane CBD however the team works from home on Mondays and Fridays. Key responsibilities include: Deliver excellent customer service via phone, email and chat assisting with inquiries. Guide customers through the background check and screening process aligned to various government requirements, helping them solve problems related to their background check processes. Respond to client and consumer queries in a timely manner meeting KPI’s, providing excellent customer service Handle complaints in a highly professional manner Execute the fulfilment/delivery of all product and services in accordance with SLA’s, following standard processes and procedures Work closely with other teams to escalate and resolve more complex issues Ensure compliance with privacy and security guidelines when handling sensitive customer data. Maintain a positive and solution oriented approach to ensure a positive experience for our customers. Ability to adapt and learn new skills and processes quickly as products and requirements change. What experience you need Some experience customer-facing roles (retail, hospitality, call centres etc) is beneficial but not essential as full training will be provided. Demonstrated ability to solve customer problems and work with customer frustrations Attention to detail and problem solving skills. Ability to work efficiently in a team-oriented environment Familiarity with computer skills (e.g., Microsoft Office, Google Workspace). What could set you apart Similar experience in the Banking & Finance sector Proven experience in handling complaints We know great things happen when teams connect. Our schedule is built around 4 days of high-impact, in-office collaboration (Monday–Thursday), paired with Friday Flexibility to wrap up your week remotely. We are proud to hold a Reflect Reconciliation Action Plan (RAP) and encourage applications from Aboriginal and Torres Strait Islander peoples. We welcome people of all backgrounds, knowing that diverse perspectives spark the innovation we need to win. Primary Location: AUS-Brisbane Function: Function - Customer Service Schedule: Full time At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. For US Applicants If you'd like more information on your EEO rights under the law, please view our EEO is the Law Declarations, and Nondiscrimination Provision. If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to [email protected]. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. Equifax participates in E-Verify and Right to Work (English and Spanish).

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