We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you'll be doing You will join Client Account Management (CAM) which plays an important role in the growth and profitability of the Retail and Business Banking Group in CIBC. As Bankruptcy Recovery Officer, you will support CAM Recovery Operations in ensuring we effectively manage our insolvency portfolio. You will be performing a range of specialized duties such as reviewing documents from Licensed Insolvency Trustees and taking the appropriate actions to mitigate risk for CIBC. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. How You’ll Succeed Administration & Account Processing – Examine bankruptcy and insolvency documents to determine appropriate actions such as classification and account write-off. Enter and maintain account information with a high degree of accuracy to support the timely and correct filing of Proof of Claims. Navigate various host systems and internal tools to research, validate, and update account information. Problem Solving – Apply critical thinking and problem-solving skills to identify missing accounts, resolve discrepancies, and ensure all relevant information is captured. Organizational Skills – Prioritize and process a large volume of work with strong attention to detail, while minimizing errors and meeting established service expectations. Organize daily tasks, follow up on outstanding items, and escalate exceptions promptly to support efficient workflow and operational effectiveness. Who You Are You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way. You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life. You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact. You can demonstrate experience in Microsoft Office Suite; advanced Excel skills. You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best. What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected] CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Job Location Toronto-141 Bay, 17th Floor Employment Type Regular Weekly Hours 37.5 Skills Business Operations, Collections Management, Customer Service, Escalation Management, Office Administration, Organizing, Prioritization, Task Delegation At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.

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