City/State: White Plains, New York Department: Admitting_2 Work Shift: Day Work Days: MON-FRI Scheduled Hours: 8 AM-4 PM Hours Per Pay Period: 75 Pay Rate/Range: $69,257.57 - $103,897.17 Job Summary Manager, Admitting is responsible for the management and oversight of the admitting and ER registration teams. He/she/they are responsible for oversight of the teams and ensuring staff adherence to all hospital processes, policies, and standards. Implements and manages admissions policies and practices as well as coordinates with medical, nursing, and accounting staff to ensure appropriate resolution of patient accounts. Will participate in hospital planning processes and strategic development. Responsible for working with other Patient Access leaders to assure quality assurance, productivity standards, trending, and reporting for all front-end denial's prevention. Will assist with staff training, development and monitor staff assignments to ensure optimal quality, accuracy, and patient satisfaction. Essential Functions Understands and adheres to the WPH Performance Standards, Policies and Behaviors. Responsible for oversight of Revenue Cycle areas related to front-end operations as it relates to admitting and emergency room registration operations. Assists with oversight related to the day-to-day operation of the front-end areas, providing guidelines, staff training, expectations, and monitors performance to ensure department goals are met. Monitors and reports on quality assurance controls, productivity measures, point of service collections and departmental volumes for presentation to upper leadership. Recommends changes in policies and procedures based on findings in reporting. Stay abreast of federal and state guidelines related to billing, patient registration and HIPAA rules and regulations. Ensures all changes to regulations are adhered to and is communicated to upper leadership. Responsible to ensure all assigned tasks are planned out with direction to and monitoring of all work to subordinate staff. Assure the development and approval of staff schedules. Responsible to assure staff assignments and workloads are analyzed and distributed accordingly. Assist with assurance that departmental internal controls are established, implemented, and routinely tested. Assist with the management of established internal control systems and policies/procedures to meet White Plains Hospital’s goals. Is responsible and accountable for the overall operations of their assigned departments. Overall operations of the department include development of department goals and objectives that are consistent with the hospital mission, the management of personnel, preparing/monitoring of and accountability for the department budgets, working with additional management to accomplish tasks. Ensures employee compliance with hospital and Human Resources policies and procedures, employee competency and education requirements are satisfied as per hospital policy. Participates in the Performance Improvement Program as defined by the organization. Responsible for staff scheduling, performance, trending and denials prevention, Responsible for Press Ganey, interdepartmental Satisfaction & Employees’ satisfaction maintained. Attends Management/Leadership meetings as scheduled/required and communicates hospital policies, performance improvement initiatives and all other required information to their staff. Is responsible to assume a leadership role in committees, task forces and projects as appropriate. Ensures the provision of a safe employee/patient environment. Works collaboratively with all levels of the hospital interdisciplinary team and promotes the team concept within their department and hospital wide. Demonstrates positive customer service, fosters positive employee relations, and assures that staff adheres to the Customer Service Behavioral Standards. Is supportive of hospital initiatives and projects and functions as a positive change agent. Promotes a positive and professional image and is a role model, coach, mentor and resource for staff and peers. All other duties as assigned. Qualifications Associate Degree Required or Bachelor Degree Preferred 1-3 years Minimum of (2) years in a previous Supervisor or Manager level role in a hospital setting required. Required and 4-6 years Minimum of (6) years in Patient Access required, preferably in a hospital setting. Required Strong leadership, management, and education of staff to revenue cycle functions. (High proficiency) Establishes and maintains an in-depth knowledge of revenue cycle principles, practices, procedures, regulatory compliance, and internal controls (Medium proficiency) Knowledge of hospital billing and reimbursement of insurance as well as third-party billing. (Medium proficiency) Strong communication skill sets and abilities. (High proficiency) Proficiency with Microsoft office/excel to include reporting, Executive level required. (High proficiency) White Plains Hospital Medical Center is an equal employment opportunity employer. White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. White Plains Hospital is a proud member of the Montefiore Health System, serving as its tertiary hub of advanced care in the Hudson Valley. The Hospital is a 292-bed not-for-profit health care organization with the primary mission of providing exceptional acute and preventive medical care to all people who live in, work in or visit Westchester County and its surrounding areas. White Plains Hospital has outpatient medical facilities across Westchester, including multispecialty practices in Armonk, Hawthorne, Larchmont, New Rochelle, Rye Brook, Scarsdale, Somers, Yonkers and Yorktown Heights; and Scarsdale Medical Group locations in Harrison and Scarsdale. The Hospital is fully accredited by the Joint Commission, and in 2025 received another 5-star rating from the Centers for Medicare & Medicaid Services (CMS) — the highest distinction offered by the federal agency – for the fourth consecutive year. In addition, the Hospital received its third Magnet® designation from the American Nurses Credentialing Center (ANCC), a distinction held by only two percent of hospitals in the country. White Plains Hospital has consistently received the Outstanding Patient Experience Award from Healthgrades®, and in 2025 was awarded an “A” Safety Grade from the Leapfrog Group for the 14th consecutive time.

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