ROLE OVERVIEW
The Order-to-Cash Specialist I is a customer service-oriented, proactive, and detail-oriented professional supporting the APAC region. Reporting to the Accounts Receivable Lead and working closely with the APAC-based functional team and business stakeholders, the role is responsible for maintaining the integrity of customer accounts and supporting the end-to-end Order-to-Cash (OTC) process.
The role supports APAC OTC operations, including invoice creation and distribution, cash application, unapplied cash resolution, deductions management, customer account reconciliation, month-end closing, and OTC controls.
KEY RESPONSIBILITIES
Invoice Creation and Distribution
• Create and review invoices, credit memos, debit memos, and rebills.
• Validate customer, tax, and purchase order (PO) requirements.
• Monitor invoice delivery and resolve delivery failures.
Cash Application and Payment Processing
• Process customer receipts and remittances.
• Apply payments, including partial, short-pay, and overpayment scenarios.
• Perform daily reconciliations.
Unapplied Cash and Exception Management
• Research and resolve unapplied cash.
• Coordinate with customers and stakeholders to obtain missing remittances.
Deductions, Claims and Dispute Resolution
• Manage deductions and chargebacks.
• Partner with business teams to resolve disputes.
Account Reconciliation and Month-End Close
• Perform reconciliations and support month-end close activities.
Controls, Compliance and Audit Support
• Maintain audit-ready documentation and adhere to approval controls.
Reporting and Process Improvement
• Monitor key performance indicators (KPIs) and support automation initiatives.
• Identify opportunities to improve OTC processes, controls, efficiency, and customer experience.
• Support other Finance and Accounts Receivable activities or management directives as required.
APAC Stakeholder and Business Support
• Develop effective working relationships with APAC customers, Sales teams, Account Managers, Finance teams, and other business stakeholders.
• Understand and appropriately manage differences in customer requirements, payment practices, and business processes across APAC markets.
• Escalate issues appropriately and maintain ownership until resolution.
Requirements
• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• 3 years of relevant Accounts Receivable, Credit, Collections, Cash Application, or Order-to-Cash experience.
• Excellent written and verbal communication skills in English.
• High level of competency with Microsoft Office programs, with advanced knowledge of and experience with Microsoft Excel, including pivot tables and VLOOKUPs.
• Ability to respond effectively to sensitive inquiries or complaints.
• Solid problem-prevention and problem-solving skills.
• Excellent organizational skills, with strong attention to detail and time management.
• Willingness to adapt to changing business needs and deadlines.
• Experience supporting APAC customers or regional operations.
• Experience in retail, consumer products, manufacturing, distribution, or a similar environment.
• Experience working with multiple customer accounts and/or multiple markets.
• Experience working with ERP systems and Accounts Receivable applications.
Benefits
- Free lunch meal, fruits, snacks, and drinks
- Onsite gym with a free professional instructor
- Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
- Weekly engagement activities with prizes that are up to 3,000 PHP
- Free upskilling academy to improve your performance and skillset
- State-of-the-art facilities from toilets to your workstation
- Amenities such as sleeping quarters, game area, chat room, shower room