KEY RESPONSIBILITIES
● Loan Processing: Process participant loan requests in accordance with plan documents, IRS regulations, ERISA requirements, and internal policies. Calculate eligible loan amounts against plan and IRS limits, prepare repayment schedules, and verify outstanding loan balances before submission.
● Distribution Processing: Process participant distribution requests, including termination, in-service, hardship, rollover, and required minimum distributions. Calculate vested balances, taxable portions, and applicable federal and state withholding, and confirm that required elections and consents are in place.
● Compliance and Quality Review: Review every request for completeness, eligibility, accuracy, and compliance before submission and approval. Identify discrepancies, missing documentation, or plan provision issues and resolve them before transactions move forward.
● Systems and Workflow Management: Manage tasks and workflows in PensionPro as the primary process and tracking system. Access, review, and update plan data in FT Williams for plan documentation and administration.
● Vendor and Provider Coordination: Work directly with multiple investment providers and custodians, including but not limited to John Hancock, Empower, Voya, ADP, Transamerica, American Funds, and Principal. Navigate each provider’s portals, forms, and procedures, follow up on pending transactions, and resolve processing issues with provider contacts. Page 1 Loans & Distribution Officer | Job Description
● Service Level Delivery: Complete transactions accurately and within established service level timelines. Prioritize a high-volume queue across multiple plans and platforms, and escalate time-sensitive or complex cases promptly.
● Documentation and Audit Readiness: Maintain thorough notes, documentation, and status updates for every transaction so that work is transparent, traceable, and ready for internal review or external audit.
● Plan Sponsor and Participant Support: Respond to loan and distribution inquiries from the Client's US team, plan sponsors, and participants, providing clear status updates and accurate information to support a high-quality service experience.
● Collaboration and Process Improvement: Work closely with the Client's US team and iSupport colleagues to ensure seamless service delivery. Recommend improvements to procedures, checklists, and workflows that reduce errors and turnaround time
Requirements
CANDIDATE PROFILE
● Minimum of three (3) years of experience in US retirement plan administration (401(k), 403(b), or similar), with direct experience processing participant loans and distributions.
● Working knowledge of IRS and ERISA rules governing plan loans and distributions, including vesting, taxation, withholding, and rollovers.
● Experience working across multiple recordkeeper or custodian platforms and adapting to different provider procedures.
● Strong numerical accuracy and the ability to perform loan, vesting, and tax withholding calculations with precision.
● Exceptional attention to detail and strong organizational and process management skills.
● Ability to manage a high-volume workload, prioritize competing deadlines, and meet service-level timelines.
● Excellent written and verbal English communication skills for working with US-based clients, providers, and participants.
● Proficiency in Microsoft Excel and comfort learning new systems quickly.
● Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
● Amenable to working the night shift and willing to work onsite.
PREFERRED QUALIFICATIONS
● Hands-on experience with PensionPro and FT Williams is highly preferred.
● Experience with one or more of the listed providers (John Hancock, Empower, Voya, ADP, Transamerica, American Funds, Principal) is a strong advantage.
● Prior experience with a US third-party administrator (TPA) or recordkeeper. Page 2 Loans & Distribution Officer | Job Description
● ASPPA credentials (e.g., RPF, QKA) or progress toward them are an advantage.
● Experience supporting US clients in an offshoring or outsourcing setup
Benefits
- Free lunch meal, fruits, snacks, and drinks
- Onsite gym with a free professional instructor
- Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
- Weekly engagement activities with prizes that are up to 3,000 PHP
- Free upskilling academy to improve your performance and skillset
- State-of-the-art facilities from toilets to your workstation
- Amenities such as sleeping quarters, game area, chat room, shower room