IT Operations Engineer Location: Mariestad, Sweden Type: Full-time, Permanent Language Requirement: English (Fluent), Swedish (Fluent) Workplace Model: Hybrid - occasional work from home as schedule allows Travel: Up to 15% within Sweden Reporting to: IT Operations Team Leader About the Role We are looking for an IT Operations Engineer to join our Nordic IT Operations team and support our Swedish sites, serving approximately 640 employees across offices and manufacturing facilities. In this role, you will provide first and second line IT support, helping to ensure stable, secure and efficient IT services across the business. You will support end users, maintain IT equipment, contribute to infrastructure improvements, and participate in both local and Nordic IT projects. This is an excellent opportunity for someone early in their IT career who enjoys solving technical challenges, working closely with users, and developing their skills in a modern and international IT environment. Principal Responsibilities and Accountabilities End User Support • Provide second and third-line technical support to users. • Troubleshoot hardware, software, and connectivity issues. • Manage user accounts, permissions, and access requests. • Escalate complex issues when required. IT Operations • Support infrastructure projects, including network improvements and hardware lifecycle management. • Provide support during IT incidents and service outages. • Install, configure, replace, and maintain IT equipment. • Support IT asset inventory, procurement, and disposal activities. • Support requests for vulnerability patching and configuration. Microsoft 365 Administration • Assist with account management within the M365 environment. • Support collaboration and productivity tools. Documentation and Compliance • Create and maintain technical documentation. • Create and update support procedures and user guides. • Ensure compliance and promote awareness of IT security policies. • Support compliance and audit-related activities. Project Support • Participate in local and Nordic IT projects. • Assist with testing deployment activities. • Contribute to continuous improvement initiatives that enhance IT service delivery. About You We are looking for someone who enjoys helping others and is passionate about technology. You are organised, service-minded and eager to learn. You communicate effectively with colleagues at all levels and enjoy working collaboratively to solve problems. You have gained at least 1-2 years of experience in IT support, service desk, or a similar technical role, with exposure to Microsoft 365, ticket management systems, and Active Directory. In addition, you take ownership of your work, have a structured approach to troubleshooting and are motivated by delivering reliable and efficient IT support in a fast-paced environment. Whether you have recently started your IT career or already gained some experience in a support role, you are keen to continue growing your technical expertise while contributing to the success of the business. You hold a degree, diploma, or equivalent qualification in Information Technology. Desired Skills & Qualifications • Knowledge of Windows operating systems. • Knowledge of Microsoft 365 applications and services. • Experience installing and configuring IT hardware. • Basic understanding of networking concepts. • Familiarity with troubleshooting methodologies. • Understanding of incident and request management processes. • Experience with ticketing systems. • Basic awareness of ITIL principles. Experience with Windows Server enviroments, SAP or ERP systems, and VPN/remote access tool knowledge is a plus! Nevertheless, we value curiosity, initiative, and a willingness to learn. Why DS Smith? At DS Smith, you'll be part of an international organisation where innovation, sustainability, and customer focus drive everything we do. We are passionate about developing smarter, more sustainable packaging solutions and empowering our people to make a real impact. Here, you'll have the opportunity to grow professionally and work alongside talented colleagues in a collaborative and supportive environment. DS Smith is a leading packaging company operating in 34 countries with approximately 30,000 employees worldwide. To learn more about us, visit: www.dssmith.com We want our employees to thrive both professionally and personally. That's why we offer a range of benefits that support health, wellbeing, and work-life balance, including private health insurance, dental care, regular health check-ups, subsidised lunch, among other benefits. A Workplace for Everyone At DS Smith, we believe that the best teams are built by people with diverse experiences, perspectives, and strengths. So, if this role feels right for you, but you do not meet every qualification, we still encourage you to apply. Your ambition, commitment, and potential can be just as important as meeting every requirement listed in the job advertisement. Application and Further Information The position is a permanent, full-time role and reports to the IT Operations Team Leader. A 6-month probationary period applies. The starting date will be agreed upon individually; however, our ambition is to have the position filled as soon as possible. Working hours: Monday to Friday, 07:45 to 16:30 (local time) If you have further questions about the role, please contact Justin Hoveland, I&T Infrastructure Manager, at [email protected] For additional information or questions regarding the recruitment process, please contact our recruitment team at [email protected]. Please note that we do not accept applications via email. As part of our recruitment process, we use screening questions as well as logical reasoning and personality assessments to support a fair and objective selection process. Applications are reviewed on an ongoing basis, so don't wait to submit yours! Please submit your application and CV in English. We look forward to hearing from you soon! #LI-MR We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 60,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us! As the journey continues of bringing together the strengths of both organisations, during your candidate experience you may engage with our colleagues from International Paper! You could visit an International Paper or DS Smith site or office.

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