Job Title: Customer Service Representative (Spanish - Speaking) On Site TR02 Job Description Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (onsite), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed What you will do in this role As a Customer Service Representative on our team, you will: Respond appropriately to customers’ requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained   Escalate potential service issues  To follow all the processes and procedures of the project   Provide cover for other Agents in their absence, either within the same team or across teams Liaise with Supervisors/ Mentors on specific projects where requested To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner To attend regular Team Meetings To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction Your qualifications: We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: - Are native in Spanish and proficient in English - Have previous experience in a similar position and industry - Have basic sales skills, upselling and cross-selling - Are in good disposition to work in a customer service environment - Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role. Personal abilities    Very good communication, listening skills Customer care skills – ability to listen to and understand the customers’ needs  Ability to work in a team Resistant to stress  Logical approach to problem solving  Ability to work on own initiative  Ability to adapt to different situations and needs  What’s in it for you - Fixed Term contract, 39 hours/week contract: Monday-Friday 09:00 - 18:00, - Salary 19623,94 euros gross/year + up to 1.500 euros gross/year in bonus - Central location in Barcelona - Full paid training on the company and the project you'll be working on - Career development programs and specialized courses Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1775188 Location: ESP Barcelona - C/ de la Selva de Mar, 129 Language Requirements: English, Spanish (Required) Time Type: Full time Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Customer Service Representative (Spanish - Speaking) On Site TR02.

more at Cnx.

Associate, Sales Development - Bilingual

Director, Automotive Technology Solutions Sales

Team Leader, Operations

similar roles.

Director, Strategic Intelligence

Manager, Platform Services

Senior Geoscience Technologist

Senior Crude & Diluent Commercial Scheduler

City Cast Denver, "Keep it Local" Newsletter Writer

Registered Behavior Technician - RBT/BT - Full-Time