We are looking for Sales Account Managers to manage, grow, and retain our business relationships with Automotive Dealers across the United States. You will be reporting to our Inside Sales Director and will be assigned a territory of automotive dealer or dealer group accounts and will manage, retaining, and expanding our account base.
Key Responsibilities:
- Manage account base comprised of franchised and independent auto dealers while providing an excellent customer experience
- Daily proactive client engagement through outbound dialing to ensure clients are using our products, obtaining value, and satisfied with our service
- Respond to dealer requests and inquiries regarding product use, contract and billing questions, customer disputes, and cancellations
- Coordinate your internal partners to ensure client requests are satisfied
- Onboard new dealers that have been sold by Experian Account Executives and resellers. Onboarding includes managing process to ensure product is implemented and provide product training to end-users
- Retain accounts by negotiating contract renewals
- Sell into assigned account base following a sales process
- Present additional Experian product offerings to help dealers meet their goals
- Maintain customer contact database and sales retention processes
- Collect and present voice of customer feedback to product team for product improvement opportunities
- Collaborate and team with peers, including internal and external partners
- Attend trade shows and offsite client meetings
What you'll bring
These roles will retain roughly 800 AutoCheck accounts worth over $6M in annual revenue. Regular engagement while providing an excellent client experience will help the Auto BU retain and grow revenue.
- Bachelor's Degree or equivalent experience within automotive retail or SAAS
- 2+ year of sales, account management, or customer service experience within automotive retail or SAAS
- Advanced English communication skills.
- Experience within high touch outbound call center environment
- Experience establishing communication and engagement with prospects
- V-suite level servicing and contract negotiation experience
- Proficient with standard CRM's like Salesforce
- Ability to travel when needed, up to 10%
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
This is a fully remote job opportunity.
Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address.
Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.
#LI-Remote